Account Solutions Specialist (Salt Lake City, Utah)

Regions Bank

3d • Onsite

About The Position

At Regions, the Account Solutions Specialist conducts inbound and outbound calls to resolve the delinquency status of past due customer accounts. Typically, this role works early-stage collections. Primary Responsibilities Calls customers about early delinquency account statuses Works with customers to resolve account delinquency status while minimizing company interest losses Implements repayment plans as necessary and collects delinquent payments Ensures that files and paperwork are properly and accurately completed May contact outside parties to collect or clarify documentation This position requires the tracking of time and is eligible for overtime hours worked in excess of 40 per week under the Fair Labor Standards Act. This position is incentive eligible.

Requirements

• High School Diploma or GED
• One (1) year of collections, customer service, call center, banking or related work experience
• Ability to follow policies and procedures
• Ability to work in a fast-paced environment
• Basic knowledge of consumer products
• Basic knowledge of regulatory items that apply to collections
• Detailed oriented
• Proficient in Microsoft Excel and Word
• Strong communication skills
• Strong customer service skills
• Strong organization skills

Nice To Haves

• Collections or outside agency experience
• Financial services experience

Responsibilities

• Calls customers about early delinquency account statuses
• Works with customers to resolve account delinquency status while minimizing company interest losses
• Implements repayment plans as necessary and collects delinquent payments
• Ensures that files and paperwork are properly and accurately completed
• May contact outside parties to collect or clarify documentation

Benefits

• Paid Vacation/Sick Time
• 401K with Company Match
• Medical, Dental and Vision Benefits
• Disability Benefits
• Health Savings Account
• Flexible Spending Account
• Life Insurance
• Parental Leave
• Employee Assistance Program
• Associate Volunteer Program

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees