Account Solution Engineer: Non-Profit

Salesforce • Chicago, IL

5d

About The Position

About Salesforce Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all. Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce. Applications will be accepted until 01/14/2026. We're Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your performance and career growth, charting new paths, and improving the state of world. If you believe in business as the greatest platform for change and in companies doing well and doing good – you've come to the right place. Everyone who wants to change the world should have the tools and technology to do so. Technology is the most powerful equalizer of our time, providing access to data, knowledge, and—above all—connections. Salesforce for Nonprofits gets our technology in the hands of nonprofits so they can connect with others and do more good. As a social enterprise, the more missions our technology supports, the more we invest back into technology and communities, creating an endless circle of good. Salesforce for Nonprofits is committed to and focused on increasing the innovation and efficiency of nonprofit organizations. To achieve this goal, we are building solutions to deliver Salesforce's world-class CRM and technology platform solutions to small and growing nonprofit organizations. We're looking for exceptional candidates to join the Solution Engineering team within Salesforce for Nonprofits. If you possess intellectual curiosity, great problem-solving skills, and an unwavering belief that the right technology can solve any problem including world hunger (no really, we mean it!) then you are the ideal candidate for the job. Prior experience with technology and sales in the NGO space is highly desirable. Excellent communication and presentation skills are a must. Finally, the ability to take complex technology: explain it in a simple and easy to understand way to propel nonprofits in achieving their mission. If you believe you have these skills, we want to talk to you!

Requirements

• 2+ years of professional work experience, preferably in the non-profit sector or software industry.
• Experience working in a fast-paced, agile company.
• Previous sales experience preferred.
• Previous Salesforce Admin Experience preferred.
• Affinity with the non-profit sector and mission driven organizations.
• Proficiency leading discussions with organizational leaders as well as individual contributors to understand business goals and strategies.
• Comfort addressing how technology (esp. Salesforce) can deliver value and impact in helping organizations achieve their goals and solve issues through discovery and demonstrations.
• Ability to work as part of a team to solve business and technical problems.
• Strong leadership, presentation and collaboration skills.
• Solid verbal, written, presentation and interpersonal communication skills.
• Proven time management & prioritization skills in a dynamic sales environment.
• Technical expertise in any of the following industries (CRM, AI, Analytics, Business Intelligence, Digital Marketing, Community Engagement)
• AI fluency - ability to articulate the value of AI-powered solutions in helping organizations scale their impact and achieve their mission more effectively.

Nice To Haves

• The ideal candidate has a background in either non-profit management and operational roles, and/or Salesforce technology.
• Ability to create and deliver customer facing software demonstrations.
• Salesforce Admin 201 and Nonprofit Cloud Consultant certifications

Responsibilities

• Discover and analyze individual customer goals and challenges and map those to the Salesforce solution portfolio.
• Earn the 'technical win' by providing functionally compelling and relevant customer presentations, including demonstrations.
• Respond optimally to RFX's
• Proactively research and develop technical Points of View in alignment with Industry knowledge and understanding of the customer organization's vision/mission.
• Design innovative solutions to address challenges and build those solutions on the Salesforce platform.
• Present customized story-driven demonstrations aligned with key business value and solution differentiation.
• Build and maintain relationships with your sales team and primary contacts at your aligned accounts.
• Provide customer feedback to the product management and engineering teams to capture new customer requirements and improvements.
• Participate in training and certifications to acquire and maintain the knowledge necessary to be effective in role.
• Ability to travel domestically (up to 30%)

Benefits

• Salesforce offers a variety of benefits to help you live well including: time off programs, medical, dental, vision, mental health support, paid parental leave, life and disability insurance, 401(k), and an employee stock purchasing program.
• More details about company benefits can be found at the following link: https://www.salesforcebenefits.com.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed
• Number of Employees: 5,001-10,000 employees