Account Servicing Representative I

LAPFCU•Los Angeles, CA

1d•Hybrid

About The Position

Los Angeles Police Federal Credit Union has proudly served law enforcement employees and their families since 1936. To enhance the quality of life for the law enforcement community by serving as a trusted partner, we provide rewarding financial solutions through exceptional service. Summary We are seeking an Account Servicing Representative with 1-3 years of experience to join our team to support our back office operations. This is a hybrid-based position with minimum 2 days in the Van Nuys office required and supports many facets of the day-to-day operations within the Account Servicing department. This position collaborates with frontline and back office departments to support new member onboarding, legal processes and other critical account maintenance.

Requirements

A minimum of 1-3 years of experience supporting a back office department, or commensurate work experience, is preferred.
A minimum education of high school education or GED
Excellent verbal and written communication skills
Excellent interpersonal, EQ and customer service skills
Excellent organizational and attention to detail skills
Excellent time management skills with a proven ability to meet deadlines
Ability to function well in a fast-paced and changing environment
Proficient with Microsoft Office Suite or related software
Reliable, predictable, on-time attendance is essential, particularly to assure duties are fulfilled.
The associate will spend most of the working time sitting, standing or walking, including significant time using computers.
Position requires repetitive hand movements, the daily ability to focus on several tasks at one time, analyze data and draw conclusions, quickly and accurately perform mathematical computations, analyze and explain complex information, communicate frequently with others in person, over the phone, via electronic communications, and in group presentations.
The associate must be able to travel regularly among the branches supervised.
The position may include occasional lifting of up to 15 lbs.