At Allianz Life, we are driven by our mission – we secure your future – and by our common goal of caring for tomorrow. We care for our employees by promoting an inclusive culture where everyone has the opportunity to grow and be rewarded for their success. We care for our customers by creating new products that help them protect their families and pursue their retirement goals. We care for our community by giving time, resources, and donations. And we care for the future by supporting sustainability, protecting the local environment, and promoting societal equity. You will manage customer service requests and inquiries by applying knowledge of Allianz's business, products, customers, and operations. You will influence our results by establishing customer relationships; ensure a high degree of productivity and quality; including recommending process improvements and increasing emerging technologies. You will follow established guidelines and procedures while meeting/exceeding all benchmarks. You will report to the Operations Manager.