Account Services Rep Associate | Hybrid

Allianz Insurance • Saint Louis Park, MN

74d • $40,000 - $59,500

About The Position

Under limited supervision, responsible for effectively managing customer service requests and inquiries by accurately applying knowledge of Allianz's business, products, customers, and operations. Successfully influences business results by: establishing and maintaining effective customer relationships; ensuring a high degree of productivity and quality; including recommending process improvements and increasing digital adoption. Accountable for adhering to established guidelines, policies and procedures and meeting/exceeding all benchmarks. Respond to and process varied customer service requests and inquiries by applying foundational department knowledge of business, products and customers. Follow established practices and standards while meeting or exceeding quality and service levels. Build and maintain customer relationships by demonstrating strong interpersonal skills, effective communications and interactions resulting in a positive impact to the business. Influence business results by providing proactive customer service, education and communication. Provide customized service and take ownership as needed. Responsible for ensuring that distribution partners are aware of operational processes and changes. Coordinate and assist with team and department projects including participating in identifying and implementing process improvement ideas. Participate in special assignments as required to meet business needs. Utilization of artificial intelligence tools and resources (e.g. generative AI).

Requirements

• 1-2 years’ experience in Allianz Operations, Insurance or Financial Industry in customer service focused areas.
• Two-year degree required: General Education or equivalent experience.
• Must be legally authorized to work in the U.S. without requiring immigration sponsorship.

Responsibilities

• Manage customer service requests and inquiries effectively.
• Establish and maintain effective customer relationships.
• Ensure high productivity and quality in service delivery.
• Recommend process improvements and increase digital adoption.
• Adhere to established guidelines, policies, and procedures.
• Respond to and process varied customer service requests.
• Build and maintain customer relationships through effective communication.
• Provide proactive customer service and education.
• Ensure distribution partners are aware of operational processes and changes.
• Coordinate and assist with team and department projects.
• Participate in identifying and implementing process improvement ideas.
• Utilize artificial intelligence tools and resources.

Benefits

• Base Salary Range: $40,000 - $59,500.
• Eligible for an annual incentive program.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree
• Number of Employees: 5,001-10,000 employees