Account Services Lead (Sr Project Manager / Sr Account Manager)

Clinical Care Options LLC

10d

About The Position

Decera Clinical helps life sciences companies accelerate HCP adoption of breakthrough therapies through three divisions: Accredited Medical Education, HCP Insights, and Medical Communications. As the Scientific Activation™ company, Decera Clinical supports pharmaceutical and biotech partners in engaging HCPs with clear, credible information that strengthens clinical understanding and decision-making. With more than twenty years of experience across major therapeutic areas, Decera Clinical delivers trusted scientific engagement that helps HCPs move from evidence to action. To learn more, visit deceraclinical.com [//deceraclinical.com]. We are seeking an Account Lead to join our Client Services team to proactively manage the planning, execution, and growth of assigned accounts. This includes developing and maintaining, with support, a working knowledge of client strategy, landscape and market expertise, and translating that into successful delivery of projects. The Account Lead serves as the primary contact for clients. Additionally, this role is responsible for developing and tracking project timelines and budgets, developing and managing project scopes, identifying cross-functional staffing needs, and owning communication with external vendors.

Requirements

Proficiency in the use of Microsoft Office Suite applications, specifically Word, Excel, PowerPoint, Teams, and Outlook
Strong interpersonal skills
Resourceful with an ability to solve problems creatively
Proven ability to complete projects according to outlined scope, budget, and timeline
Ability to manage multiple projects simultaneously
Demonstrates strong presentation skills and ability to write succinct reports
Ability to perform in a fast-paced work environment
Demonstrates professional and effective communication with external and internal stakeholders
Bachelor’s degree, preferably in science, communications, and/or business
Previous account management experience, preferably in a medical communications agency setting

Nice To Haves

Project management systems (SmartSheet, mission control) experience
Business development and proposal writing experience preferred

Responsibilities

Manages and retains an assigned book of business
Develops and maintains long-term relationships with client
With limited support of Account Director and scientific team, maintains knowledge of the market and client strategies
Strong financial acumen, ability to develop and maintain client SOWs and budgets with minimal support from Account Director
Owns and maintains all client financial reporting. Responsible for timely and accurate forecasting of project revenue to internal stakeholders
Delivers high quality projects with respect to timeline, budget, and aligned to client strategic need, with limited oversight from Account Director
Serves as the main point of client contact. Addresses client questions and concerns, ensures client needs are met with a sense of urgency and a solutions-based approach
Possesses strong communication skills with customers, partners, colleagues, and stakeholders, within project execution to solve problems and improve relationships
Has in-depth knowledge of CCS core competencies and deliverables, and able to translate value to clients as well as identify opportunities to provide expanded support (whitespace)
Partners with internal stakeholder to deliver high quality programs/services
Other tasks as assigned