Account Services/Client Management Director CareBridge - CareBridge Growth and Client Success

Elevance Health•Tampa, FL

1d•Hybrid

About The Position

CareBridge Health, a member of the Elevance Health family of companies within the Carelon business, aims to empower individuals in home and community-based settings to optimize their health, independence, and quality of life through home-care and community-based services. The Account Services/Client Management Director is tasked with building relationships across a portfolio of health plans and with key internal stakeholders to achieve business objectives and drive growth by expanding existing client solutions. The ideal candidate should possess strong relationship and account management skills, substantial experience in client-facing roles with executive-level stakeholders, consulting experience, excellent oral and written communication skills, and a professional demeanor to effectively represent CareBridge.

Requirements

BA/BS degree and a minimum of 5 years of experience in healthcare or related field; or any combination of education and experience which would provide an equivalent background.

Nice To Haves

Proven leadership experience in healthcare preferred.
Strong relationship and account management skills, with significant experience in client-facing roles with executive-level stakeholders, consulting, and value-based care, is strongly preferred.
Experience in large-scale healthcare or state Medicaid and Medicare programs is strongly preferred.
Strong hands-on analytical experience with the ability to independently synthesize data into clear, concise PowerPoint presentations and client-ready reports, and confidently present findings and recommendations to clients and stakeholders is strongly preferred.
Proven track record of working in a dynamic, high-pressure environment where quick and effective decision-making is crucial, with exceptional strategic thinking, problem-solving skills, and adaptability, is highly preferred.
Proven ability in collaborating with cross-functional teams and coordinating efforts towards common goals is strongly preferred.
Excellent written, oral, presentation, and interpersonal communication skills, with the ability to navigate executive discussions and influence decision-making is preferred.
Proficiency in Microsoft Office products, notably PowerPoint for client presentations, Teams, Outlook, Excel, and Word, is strongly preferred.

Responsibilities

Managing client relationships, ensuring satisfaction with CareBridge’s services, and facilitating communication between clients and internal teams for program services implementation.
Partnering with cross-functional operations and finance teams to forecast and track key operational and financial metrics.
Developing and maintaining relationships with leadership at managed care organizations, including performing site visits and conducting monthly and quarterly performance reviews.