Account Services Clerk I (NCL05) - Oahu

Hawaiian Electric Companies•Honolulu, HI

59d•$20 - $25•Onsite

About The Position

We recognize our competitive advantage -- our people. We believe in our people, who share our vision of meeting the needs of our employees, customers, and communities and who carry out the continued success of the company. Our employees are committed to the company's foundational values: integrity, excellence, teamwork, environmental stewardship, and community commitment. In turn, we invest in our employees, providing opportunities for challenge and advancement and offering a competitive compensation package. BRIEF POSTING DESCRIPTION: The P CP PAYMENT PROCESSING Department of the P REVENUE MANAGEMENT Division at Hawaiian Electric Company has 2 Bargaining Unit vacancies available. (Role: Non-Exempt) Note: The Account Services Clerk I has a direct progression to Account Services Clerk II, Cashier, and Payment Processing Clerk positions (when there is a vacancy), with the pay ranges below: Account Services Clerk II, $24.58 - $31.32 Cashier, $25.86 - $32.83 Payment Processing Clerk, $31.11 - $39.59 JOB FUNCTION: Clerical Pool – Performs clerical work for the division.

Requirements

Must pass the Edison Electric Institute Support & Administrative Selection System (SASS).
Note : Employees who have taken and passed the General Clerical Test do not need to take the SASS.
Must pass the SRA Oral & Written Directions Test.
Ability to type a minimum of 45 w.p.m. (to be determined by Company administered performance test) or be able to pass a standardized proficiency test on a computer terminal (to be determined by Company administered performance test).
Ability to pass a 10-key adding machine/calculator test (to be determined by a Company administered test).
Ability to identify and distinguish different colors and color hues required.

Responsibilities

Performs cash processing duties as assigned; applies payments to customer accounts and prepares checks for deposit to banks.
Obtains records or other information for customer accounts from various files and registers.
Checks records for payments made on customer accounts.
Processes nonroutine bill payments for HECO, HELCO, and MECO and field work documents using the on-line system for HECO bills.
Writes up bill inquiries received.
Answers telephones and takes messages; provides routine information or prepares orders as directed.
Sorts and distributes bills, work orders, and computer reports; maintains log and files.
May obtain information from customers, banks, telephone company, etc. concerning maintenance of records and proper application of payments.
Types letters, reports, bills, etc.; maintains various files.
Assists and/or substitutes for other clerical personnel in the division.
Assume an emergency management role, as assigned, and perform specific assignments or functions, as needed, in an event of an emergency, not to include routine trouble calls/callouts.
Performs similar and incidental duties as required.