Account Services Associate

White Cap

73d

About The Position

A position at White Cap isn’t your ordinary job. You’ll work in an exciting and diverse environment, meet interesting people, and have a variety of career opportunities. The White Cap family is committed to Building Trust on Every Job. We do this by being deeply knowledgeable, fully capable, and always dependable, and our associates are the driving force behind this commitment.

Requirements

• HS Diploma or GED strongly preferred.
• Generally 2-5 years of experience in area of responsibility.

Nice To Haves

• 1+ years of Customer Service experience with phone calls and email correspondence - REQUIRED.
• Computer savvy with basic Excel skills - PREFERRED.
• Experience with construction liens – PREFERRED.
• Attention to detail.
• Critical thinking.
• Team player.
• Ability to work remote in a distraction-free office environment.

Responsibilities

• Maintains existing accounts and processes new account applications.
• Ensures customer data is accurate and in-line with data governance standards.
• Provides customer service via phone, email, and chat for account updates, new account requests, tax questions, marketing attributes, and general inquiries.
• Creates and maintains customer account data in SAP, including billing, shipping, contact, and purchasing information.
• Serves as the primary point-of-contact for account-related issues.
• Partners with internal teams to resolve customer concerns.
• Processes customer credit applications.
• Validates tax exemption documents, codes tax exemptions and concessions to accounts, and corrects system generated tax inaccuracies.
• Investigates undeliverable shipments.
• Updates shipping information with carriers and in the master record as needed.
• Maintains quality and departmental metrics.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees