Account Services Associate Senior

FIS • Jacksonville, FL

264d

About The Position

This position will create process change by integrating new processes with existing ones and communicating changes to impacted organizations. The focus is on process analysis and re-engineering with an understanding of technical problems and solutions relating to current and future business environments.

Requirements

• Bachelor's degree in business administration, finance, computer science or information systems or the equivalent combination of education, training, or work experience.
• Typically requires four or more years business process analysis/consulting experience.
• Broad knowledge of FIS' products and services, business practices and processes.
• Requires highest level understanding of organization's business systems and industry requirements.
• In-depth knowledge of financial services industry practices, regulations and processes.
• Basic knowledge of one or more end-to-end systems development life cycles, i.e., waterfall, iterative and other modern approaches to software development and conversion methodologies.
• Advanced knowledge of the tools, techniques and principles used in business process development, documentation and re-engineering.
• Advanced proficiency in at least one appropriate process methodology, e.g., ISO, Lean, Six Sigma.
• Proficiency in quality management methods, tools and technologies.
• Excellent verbal and written communication skills to technical and non-technical audiences of various levels in the organization, e.g., executive, management, individual contributors.
• Excellent training/presentation skills to educate the organization on new or updated processes.
• Willingness to share relevant technical, process, and/or industry knowledge and expertise to other resources.
• Excellent analytical, decision-making, problem-solving, interpersonal, team-building, negotiation, conflict management and time management skills.
• Ability to persuade and influence others on the best approach to take.
• Ability to estimate work effort for project sub-plans or small projects and ensure the project is successfully completed.
• Is resourceful and proactive in gathering information and sharing ideas.

Responsibilities

• Plans, performs and implements process improvement initiatives, e.g., ISO, Lean or Six Sigma.
• Responsible for most complex business and systems process analysis, design and simulation.
• Diagrams and evaluates existing processes.
• Organizes, leads and facilitates cross-functional project teams.
• Develops metrics that provide data for process measurement, identifying indicators for future improvement opportunities.
• Recommends and facilitates quality improvement efforts.
• Collects data to identify root cause of problems.
• Measures performance against process requirements.
• Aligns improvement to performance shortfalls.
• Provides consultation on the use of re-engineering techniques to improve process performance and product quality.
• May deliver presentations and training courses including measurement, analysis, improvement and control.
• Surveys and analyzes best practices for techniques and processes.
• May lead re-engineering team and act as project manager.
• Communicates team progress.
• Performs cost and benefit analyses.

Benefits

• A voice in the future of fintech.
• Always-on learning and development.
• Collaborative work environment.
• Opportunities to give back.
• Competitive salary and benefits.

What This Job Offers

• Career Level: Mid Level
• Industry: Professional, Scientific, and Technical Services
• Education Level: Bachelor's degree