Account Services Associate - Provo, UT

Qualtrics • Provo, UT

403d • Hybrid

About The Position

The Account Services Associate at Qualtrics plays a crucial role in enhancing customer experience by providing seamless support during critical interactions, such as license renewals and invoicing. This position is integral to the Account Services Organization's mission to simplify business processes for clients, ensuring they receive timely assistance and fostering collaboration with various internal teams. The role offers an opportunity to shape processes in a new team environment, focusing on customer satisfaction and operational efficiency.

Requirements

• Bachelor's degree from an accredited university.
• Experience in SaaS, strategy, consulting, customer service, operations, technology, sales, customer success, or an equivalent field is beneficial.
• Strong prioritization skills with the ability to be proactive.
• Strong proficiency in written and spoken English.
• Desire to improve processes and work through ambiguity.
• Interest in the technology industry.

Nice To Haves

• College Degree in Business Administration, Accounting, or Commerce.
• Experience supporting English speaking customers.
• Proficiency in MS Word, MS Excel and MS Outlook.

Responsibilities

• Own end-to-end customer interactions, assisting customers in critical moments such as invoicing, provisioning, payment processing, and more.
• Evaluate and action crediting requests via contractual analysis and impact assessments.
• Engage with internal stakeholders and systems to ensure timely renewals, invoicing, payment, account health data capture and compliance with customer security requirements.
• Communicate effectively with customers across a range of channels including email, chat, and phone.
• Be an expert in a wide range of technical, analytical tools, including Salesforce, Amplitude, and Netsuite, to support our customers and assist account teams internally.
• Research and summarize key materials to answer client questions around Experience Management, manage client escalations, and track internal progress.
• Play a role in identifying opportunities to streamline and improve business critical, end-to-end processes.

Benefits

• Competitive salary, performance bonuses, and savings investment account.
• Quarterly reimbursement for wellness activities including gym memberships, spa massages, workout equipment, meditation apps, and much more.
• Experience bonus to be used for an 'Experience' of your choosing every year.
• Amazing QGroup Communities for support, allyship, and advocacy.
• Hybrid work model allowing flexibility in work location.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services
• Education Level: Bachelor's degree
• Number of Employees: 1,001-5,000 employees