Account Services & Admin Coordinator

CHESAPEAKE SPICE CO LLC • MD

84d • $55,000 - $60,000

About The Position

Supports account management operations and front desk functions by facilitating effective communication between clients, internal teams, and visitors. Ensures accurate record-keeping and delivers high-quality customer service in a detail-oriented and professional manner.

Requirements

• Associate’s degree required, Bachelor’s degree preferred.
• 3+ years in account services within a manufacturing environment; experience in food manufacturing preferred.
• Proficiency in Microsoft Office Suite and ERP/accounting software.
• Demonstrated experience building positive customer relations.
• Excellent communication and interpersonal skills.
• Strong organizational skills and attention to detail.
• Ability to multitask and prioritize in a fast-paced environment.
• Ability to read and write English.

Responsibilities

• Assist in managing customer accounts, including order entry, invoicing, tracking shipments, and collections.
• Communicate with clients regarding order status, delivery schedules, and product inquiries.
• Coordinate with production, logistics, and quality assurance teams to ensure timely and accurate fulfillment.
• Maintain and update customer records in ERP system.
• Greet and assist visitors, vendors, and clients in a professional and friendly manner. Ensure guest visits are updated on the calendar and update TV greetings.
• Answer and direct incoming calls; manage voicemail and email inquiries.
• Handle incoming and outgoing mail and packages.
• Maintain the front office area, ensuring it is clean, organized, and welcoming.
• Schedule meetings and manage conference room bookings and setup.
• Prepare and distribute internal communications and documentation.
• Assist with filing, scanning, and organizing documents.
• Support other departments with clerical tasks as needed.
• Conduct weekly office inventory accounting; send orders to purchasing team.
• Coordinate copier and printer maintenance, as well as shredding pickups.

What This Job Offers

• Job Type: Full-time
• Education Level: Associate degree
• Number of Employees: 251-500 employees