Account Service Representative

Joining the Belmark Team•De Pere, WI

17h

About The Position

Come Join Our Team as an Account Service Representative! An effective Account Service Representative is responsible for providing exceptional customer service to all customers (internal and external) by providing solutions to meet each customers unique requirements. Must excel at working in a fast-paced team environment in which he/she is responsible for effectively communicating with customers, and various internal personnel while delivering world class customer service. This is a customer-facing position that requires superior verbal and written communication skills. Responsible for supporting the sales team by ensuring high customer satisfaction with specific focus in the areas of speed-to-market, service development and quality while supporting Belmarks Mission Statement, Purpose, and Guiding Principles. Schedule: 8:00am-4:30pm, Mon-Fri What will I do in this role? Responsible for following all safety procedures as required by the role, and to nurture a food safety culture by adhering to all Safe Quality Foods requirements. Responsible for developing trust and strong business relationships with both internal and external customers. Must be able to understand and anticipate a customers specific needs and act as their advocate within the organization while demonstrating a sense of urgency and employing critical thinking skills to resolve issues promptly. Responsible for successfully onboarding new customers to Belmark through understanding and communication of Belmarks processes as well as introduction and guidance on customer-facing apps. Ensure all customer-specific records for new and existing accounts are maintained with a high level of accuracy. Responsible for assisting in the management of customer projects by due date. Must be able to communicate with customers and appropriate internal teams effectively and proactively regarding project status, activity, timelines, and deliverables using appropriate systems/programs. Responsible for managing receipt of art files provided by customers for new and revised items, entering the corresponding information into the Belmark system, and managing the art project from receipt of file through proof approval. Responsible for managing customer product line assets that are produced at Belmark. This includes managing specs for individual items ensuring up-to-date information is stored in the appropriate Belmark database. Responsible for purchase order entry and management. Must be able to prioritize, monitor, and answer questions regarding order status for external and internal customers. Responsible for supporting customer visits, press approvals, as well as making presentations to prospective and current customers, as needed. Responsible for participating in continuous learning opportunities with the ability to adapt quickly to new and/or updated operating applications while adhering to best practice methodology Responsible for managing customer complaints as well as communicating complaint resolution information to customers as required. Responsible for meeting or exceeding quality and productivity rates within department standards as developed and communicated. May occasionally be required to travel with the sales representative to a customers facility. Any travel to a customers facilities is for the purpose of landing new accounts and ensuring the next purchase order is placed with existing accounts. May perform other duties as assigned by manager.

Requirements

Must exhibit excellent interpersonal skills with the knowledge of and the ability to effectively utilize the English language in verbal and written form.
Ability to operate a computer, a variety of standard office equipment, have working knowledge of Microsoft Office Suite programs.
Ability to add, subtract, multiply, and divide whole numbers, decimals, and fractions.
Ability to read, comprehend, and follow written and oral instructions.
Ability to meet deadlines.
Requires high attention to detail.
Must be able to resolve problems, handle conflict, and make effective decisions under pressure.
Ability to prepare written materials, and articulate goals and action plans.
Ability to give, receive, and analyze information.
Requires education as is generally acquired through an Associates degree and related work experience, or 3-5 years equivalent work experience.
Regular attendance is required, may be required to work some overtime.
Ability to: stand for 25% of work time; walk for 25% of work time; and sit for 50% of work time.
Ability to: use hands 60% of work time; reach above shoulder 10% of work time; and lift up to 10 pounds or less 30% of work time.
Ability to: see clearly at 20 inches or less; and clearly identify and distinguish colors.

Nice To Haves

A Bachelors degree is preferred.

Responsibilities

Responsible for following all safety procedures as required by the role, and to nurture a food safety culture by adhering to all Safe Quality Foods requirements.
Responsible for developing trust and strong business relationships with both internal and external customers.
Must be able to understand and anticipate a customers specific needs and act as their advocate within the organization while demonstrating a sense of urgency and employing critical thinking skills to resolve issues promptly.
Responsible for successfully onboarding new customers to Belmark through understanding and communication of Belmarks processes as well as introduction and guidance on customer-facing apps.
Ensure all customer-specific records for new and existing accounts are maintained with a high level of accuracy.
Responsible for assisting in the management of customer projects by due date.
Must be able to communicate with customers and appropriate internal teams effectively and proactively regarding project status, activity, timelines, and deliverables using appropriate systems/programs.
Responsible for managing receipt of art files provided by customers for new and revised items, entering the corresponding information into the Belmark system, and managing the art project from receipt of file through proof approval.
Responsible for managing customer product line assets that are produced at Belmark.
This includes managing specs for individual items ensuring up-to-date information is stored in the appropriate Belmark database.
Responsible for purchase order entry and management.
Must be able to prioritize, monitor, and answer questions regarding order status for external and internal customers.
Responsible for supporting customer visits, press approvals, as well as making presentations to prospective and current customers, as needed.
Responsible for participating in continuous learning opportunities with the ability to adapt quickly to new and/or updated operating applications while adhering to best practice methodology
Responsible for managing customer complaints as well as communicating complaint resolution information to customers as required.
Responsible for meeting or exceeding quality and productivity rates within department standards as developed and communicated.
May occasionally be required to travel with the sales representative to a customers facility.
Any travel to a customers facilities is for the purpose of landing new accounts and ensuring the next purchase order is placed with existing accounts.
May perform other duties as assigned by manager.