CRC Benefits - Account Service Representative (Hybrid)

CRC Group • Towson, MD

1d • $45,760 • Hybrid

About The Position

Daily management of premium accounts through both inbound and outbound calls, including but not limited to educating accounts on the role of BenefitMall, its administrative services. Our employees work a hybrid schedule. On the days we are not in the office, our teams are able to collaborate using video and screen sharing technology which means you'll feel like you’re part of the team while also enjoying the convenience of working from home. At CRC Benefits, an industry leading provider of benefits services, we believe that it takes great employees to build a resilient organization. Our culture is based on corporate values that focus on inclusion, trust, collaboration, and innovation to help us build a bright future. As a result of listening to our employees, CRC Benefits recently earned a Top Workplaces USA award three years in a row based solely on employee feedback and insight! If you want to work for a company where employees are valued and growth is encouraged, CRC Benefits could be the place.

Requirements

• High School diploma or equivalent, with a minimum of two (2) years’ experience in Call Center/Customer Service environment in the healthcare/insurance field.
• Strong working knowledge of health insurance guidelines and benefits.
• Strong knowledge of Microsoft Office, specifically Excel, Word, and Outlook Exchange; proficient with web browsers
• Communicate effectively with all levels of internal and external personnel, both verbally and in writing.
• Ability to work in an environment with heavy phone-based customer interaction.
• Excellent phone etiquette.
• Demonstrated ability in proactive problem solving and problem prevention.
• Work in and contribute to a positive team environment.
• Complete tasks on time while managing multiple tasks simultaneously.

Responsibilities

• Provide constant support to groups and brokers by reconciling billing, enrollment, and benefit issues, troubleshooting all questions/concerns, documenting issues/potential problems in system, and keeping management advised of any potential problems.
• Research and respond to customer questions.
• Facilitate all enrollment changes (additions, terminations, coverage changes, etc.) which may require interaction and approval from the carrier and verification in carrier systems.
• Develop and maintains client relationship with administrators and carriers through inbound and outbound calls.
• Maintain appropriate records, files and documentation.
• Audit and maintain files, verifying insured and coverage, and proactively identifies possible issues.
• Pro-active ‘Welcome Cards’ and communication of Online Benefits Management System.
• Keep up to date on all Company’s policies and promotional offerings.
• Actively participates in regular team meetings, providing input to contribute to the team’s overall success in achieving customer satisfaction.
• Physical requirements include sitting, frequently speaking and hearing, and occasionally standing, walking, bending, crawling, kneeling and the ability to lift up to 25 lbs.

Benefits

• Eligible full-time teammates enjoy access to medical, dental, vision, life, disability, and AD&D insurance; tax-advantaged savings accounts; and a 401(k) plan with company match.
• CRC Group also offers generous paid time off programs, including company holidays, vacation and sick days, new parent leave, and more.
• Eligible positions may also qualify for restricted stock units and/or a deferred compensation plan.
• Growth: Advance your career with our learning and leadership development programs.
• Benefits: Enjoy competitive compensation, health benefits, and retirement plans.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED