Account Service Representative

Stryker • Barrington, NJ

102d • $20 - $30

About The Position

As the Account Service Representative (ASR), you will provide customer services relating to sales, sales promotions, installations and communications, and ensure that good customer relations are maintained, and customer claims and complaints are resolved fairly, effectively and in accordance with the consumer laws. Additional responsibilities may require you to confirm and enter usage of surgical implants to replenish inventory, coordinate with Stryker Sales team and customers to obtain purchase orders, support Sales Department by providing answers to questions generated by telephone, e-mails and fax, research responses with sales and keep records of customer interactions and transactions, record details of inquiries, complaints, and comments, as well as actions taken, determine charges for product requests/usage, collaborate with Accounts Receivable on invoice disputes/discrepancies, take appropriate action required to resolve dispute, prepare product or service reports by collecting and analyzing customer information, maintain customer pricing in systems of record, including entering contracts as required, and implement and support Quality initiatives throughout Customer Service workflow.

Requirements

• High School Diploma or equivalent.
• 2+ years’ relevant work experience in customer service, account management or similar.
• Ability to work flexible hours, as needed to support the business needs, including weekends and evenings as needed.
• Ideal candidate lives within reasonable commuting distance of Runnemede, NJ location.

Nice To Haves

• Experience working in medical facility or surgical center.
• Proficiency with Microsoft Office Suite (including Excel, Outlook, and Teams).
• Experience utilizing Enterprise Resource Planning (ERP) software or Customer Relationship Management (CRM) systems.

Responsibilities

• Provide customer services relating to sales, sales promotions, installations and communications.
• Ensure good customer relations are maintained.
• Resolve customer claims and complaints fairly and effectively.
• Confirm and enter usage of surgical implants to replenish inventory.
• Coordinate with Stryker Sales team and customers to obtain purchase orders.
• Support Sales Department by providing answers to questions generated by telephone, e-mails and fax.
• Research responses with sales and keep records of customer interactions and transactions.
• Record details of inquiries, complaints, and comments, as well as actions taken.
• Determine charges for product requests/usage.
• Collaborate with Accounts Receivable on invoice disputes/discrepancies.
• Prepare product or service reports by collecting and analyzing customer information.
• Maintain customer pricing in systems of record, including entering contracts as required.
• Implement and support Quality initiatives throughout Customer Service workflow.

Benefits

• $20.08 - $30.34 per hour plus bonus eligible + benefits.
• Individual pay is based on skills, experience, and other relevant factors.
• Pay rate will not be below any applicable local minimum wage rates.

What This Job Offers

• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees