Account Service Representative

San Jose Earthquakes Management-posted about 1 year ago
$45,000 - $45,000/Yr
Full-time • Entry Level
San Jose, CA
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The San Jose Earthquakes are seeking an adaptable Account Service Representative who excels in customer service and relationship building. This role focuses on developing strong connections with Season Ticket Holders, enhancing their experience, and driving revenue through effective communication and customized programs. The representative will work closely with the Sr. Manager, Account Service and Premium Sales to achieve departmental goals.

  • Serve as the primary liaison between the San Jose Earthquakes organization and team's Season Ticket Holders.
  • Drive organizational revenue through annual season ticket renewal campaign.
  • Improve year over year client experience and retention rates while actively working toward meeting the department renewal goals.
  • Build strong relationships with the defined account base through proactive communication, including seat visits, touch points, phone calls, emails, events, and other communication channels.
  • Credibly and responsibly present oneself as the key 'go to' person for the defined account base.
  • Assist in executing customized programs, benefits, and events to drive loyalty with defined account base.
  • Coordinate all Season Ticket Holder events, including in-season events, player meet and greets, chalk talks, autograph sessions, etc.
  • Identify opportunities for up-sells, add-ons, and referral business from clients, and work with sales representatives to maximize revenue from existing customers.
  • Ensure customer and account data and profile requirements are accurate and complete.
  • Maintain a detailed database of touch points for each and every client.
  • Build relationships with the Ushers that work in your assigned sections.
  • All other duties as assigned by the Director of Account Service.
  • 4-year college degree
  • At least 1 year of experience in a customer service environment (preferably in sports)
  • At least 1-2 years or more of proven success in sales (inside sales experience in sports preferred)
  • Understands and provides superior customer service
  • Excellent written and verbal communication skills
  • Strong relationship building and interpersonal skills
  • Bilingual language (English & Spanish)
  • The ability to work independently and demonstrate innovation and initiative
  • A strong work ethic and the ability to thrive in a deadline driven environment
  • The ability and desire to work long and flexible hours, including evenings, weekends, and holidays
  • Proficiency in Archtics, MS Office products (Word, Excel, PowerPoint and Outlook)
  • Salary of $45,000 + commission
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