Account Service Representative - Dallas, TX
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About The Position
The Account Coordinator position at R2 Logistics offers an exciting opportunity for individuals looking to leverage their administrative and customer service skills in a dynamic office environment. As a third-party logistics provider (3PL), R2 Logistics specializes in providing shipping solutions for manufacturing customers across the nation. The Account Service Representative (ASR) plays a crucial role in ensuring seamless communication from order entry to freight delivery, which is essential for maintaining the highest level of customer service. This position is ideal for outgoing problem-solvers who can multitask effectively and strive for perfection in a fast-paced, team-oriented setting. In this role, the ASR will be responsible for various tasks that are vital to the logistics process. This includes accurately entering customer orders into the transportation management system, tracking shipments by communicating with contracted carriers via phone and email, and proactively resolving any issues that may arise during transit. The ASR will also manage schedules by creating pickup and delivery appointments and informing team members of any scheduling conflicts. Additionally, the role may involve assisting with other responsibilities as needed, making it essential for candidates to be adaptable and willing to take on new challenges. R2 Logistics prides itself on its commitment to providing unparalleled customer service, which is reflected in the ASR's responsibilities. The ideal candidate will possess a proactive approach to problem-solving, effective communication skills, and the ability to provide outstanding customer service even in challenging situations. With a focus on teamwork and collaboration, the ASR will contribute to the overall success of the organization by ensuring timely and efficient delivery of services to customers.
