Account Sales Manager

Ricoh Americas Holdings • Exton, PA

22d

About The Position

Account Manager II, Target Position Profile The Account Manager (AM) is responsible for solving critical business challenges and cultivating new and expanded customer relationships. The AM focuses on understanding the customer’s environment and aligning appropriate Ricoh solutions to mission‑critical goals and objectives through strong relationships with decision‑makers and influencers. Job Duties and Responsibilities Execute strategic business development initiatives. Develop a deep understanding of the customer’s environment. Identify and engage decision‑makers and influencers to generate sales opportunities within new and existing accounts, increasing Ricoh’s market share. Solve critical business challenges, both identified and uncovered through research and consultative questioning. Understand how customers buy—not just what they buy—by focusing on business needs rather than predetermined products or services. Communicate effectively and professionally with internal and external stakeholders. Differentiate Ricoh’s ability to accelerate the customer’s digital transformation through compelling storytelling aligned with Ricoh’s solutions portfolio. Articulate how customer buying decisions impact financial and business outcomes. Develop and confidently deliver executive‑level presentations, both in person and virtually.

Requirements

• Bachelor’s degree or equivalent experience required.
• Minimum of 3 years of demonstrated business development experience.
• Foundational knowledge of profit and loss (P&L) components.
• Ability to research and analyze customer environments to enable strategic business conversations.
• Proven ability to manage multiple accounts simultaneously while maintaining strong attention to detail.
• Demonstrated success using collaboration to build influence across stakeholders.
• Solid understanding of the solution design process.
• Exceptional verbal and written communication skills.
• Proven ability to develop and maintain strong professional relationships.
• Stays current on Ricoh’s products and service offerings.
• Ability to assess customer environments and develop strategies to extend and expand core services across the enterprise.
• Strong learning agility and adaptability.
• Ability to navigate customer approval processes effectively while building sponsors and advocates.

Nice To Haves

• Experience in IT and/or software services environments preferred.
• Understanding of document workflow solutions and processes preferred.
• Brings thought leadership to customer engagements.

Responsibilities

• Execute strategic business development initiatives.
• Develop a deep understanding of the customer’s environment.
• Identify and engage decision‑makers and influencers to generate sales opportunities within new and existing accounts, increasing Ricoh’s market share.
• Solve critical business challenges, both identified and uncovered through research and consultative questioning.
• Understand how customers buy—not just what they buy—by focusing on business needs rather than predetermined products or services.
• Communicate effectively and professionally with internal and external stakeholders.
• Differentiate Ricoh’s ability to accelerate the customer’s digital transformation through compelling storytelling aligned with Ricoh’s solutions portfolio.
• Articulate how customer buying decisions impact financial and business outcomes.
• Develop and confidently deliver executive‑level presentations, both in person and virtually.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 5,001-10,000 employees