Account Retention Specialists - Collections & Customer Solutions

MAJIK Rent To Own • Manheim Township, PA

3d • $16 - $18

About The Position

4x Best Places to Work in PA (2022–2025)
Looking for more than just a job?
At Majik, you’ll build real relationships, earn bonuses, and grow your career.
No rent-to-own experience? No problem — we train you.

Who We Are
We Serve Others
We Do What It Takes
We Own It

We’re passionate about helping employees grow and delivering great customer experiences!
Pay + Perks
$16–$18/hour + Monthly Profit-Sharing Bonus (performance-based)
3 Weeks PTO + Paid Holidays
401(k) with Company Match (up to 6%)
Low-cost Medical, Dental, Vision
Employee Discounts + Loyalty Rewards
Career Advancement Opportunities (we promote from within)
Weekly Pay
Bilingual candidates may earn additional pay

Requirements

• High school diploma or GED
• 1+ year of experience in collections, retail, or customer-focused roles preferred
• Strong communication and conflict resolution skills
• Highly organized with attention to detail
• Self-motivated, accountable, and results-driven
• Comfortable using systems to manage accounts
• Valid driver’s license with insurable driving record
• Willingness to travel locally for customer visits
• Ability to lift up to 25 lbs (with assistance for heavier items)

Responsibilities

• Own customer accounts and work proactively to keep them current
• Analyze account activity and determine appropriate solutions
• Communicate with customers, references, and landlords
• Collect and process payments accurately (in-store and field)
• Maintain accurate documentation and account records
• Manage field visits professionally and efficiently
• Resolve customer concerns while protecting company standards
• Meet and exceed performance goals related to collections and retention

Benefits

• $16–$18/hour + Monthly Profit-Sharing Bonus (performance-based)
• 3 Weeks PTO + Paid Holidays
• 401(k) with Company Match (up to 6%)
• Low-cost Medical, Dental, Vision
• Employee Discounts + Loyalty Rewards
• Career Advancement Opportunities (we promote from within)
• Weekly Pay
• Bilingual candidates may earn additional pay

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED