Account Resolutions Representative

FORT FINANCIAL CREDIT UNION•Fort Wayne, IN

8d•Onsite

About The Position

Fort Financial Credit Union fosters a positive culture that prioritizes the well-being and development of its employees. Being a community-focused organization, we believe that investing in employees not only enhances individual health and potential, but it also contributes to the overall success of our organization and community. Our mission as a credit union is to build financial relationships with our members and be their trusted financial advisors. An Account Resolutions Representative is responsible for contacting members regarding past-due loans, arranging payment solutions, and working to recover delinquent accounts while maintaining positive member relationships and following all regulatory and credit union policies. The ideal candidate will be passionate about supporting members, skilled in navigating sensitive conversations with empathy, and brings energy, creativity, and out-of-the-box thinking to a collaborative team environment.

Requirements

Strong verbal communication and customer service skills.
Strong interpersonal skills to maintain positive member relationships.
General experience and knowledge with computers and technological applications.
1-3 years of similar or related experience.
High School education or GED

Responsibilities

Complete all necessary documentation on delinquent loans within credit union procedures and policies.
Recommend repossessions, transfer loan payments, and collect on delinquent loans and visas.
Call members with problem accounts and assist them over the phone while providing outstanding service and recommendations.
May interview delinquent members in office.
Analyze loan documentation, assist with disability claims, and complete all necessary reports.
Maintain current knowledge on all credit union products.