Account Resolution Specialist
Two Harbors Investment Corp.•Coppell, TX
419d
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About The Position
The Account Resolution Specialist is responsible for managing outbound and inbound calls for customers who are delinquent on their accounts, actively involved in loss mitigation, or undergoing the insurance claims process. This role requires building strong relationships with customers and co-workers while ensuring compliance with regulatory practices. The specialist will work to understand customers' financial situations, develop resolution strategies, and guide them through the loss mitigation process, all while fostering a positive work culture.
