Account Resolution Specialist
Two Harbors Investment Corp.•Fort Mill, SC
403d
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About The Position
The Account Resolution Specialist is responsible for managing outbound and inbound calls for customers who are delinquent on their accounts, actively involved in loss mitigation, or undergoing insurance claims. This role focuses on developing strong relationships with customers and co-workers while ensuring compliance with regulatory practices. The specialist will work to understand customers' financial situations, guide them through the resolution process, and foster a positive work culture.
