Account Resolution Specialist

Weltman, Weinberg & Reis • Independence, OH

32d • $18 - $22 • Onsite

About The Position

The Account Resolution Specialist is responsible to notify and/or locate consumers with delinquent accounts and attempt to secure payment according to compliance with the Fair Debt Collection Practices Act (F.D.C.P.A.), WWR and client standards.

Requirements

• High school diploma or general education degree (GED) required
• 1-year consistent work experience required, in hospitality field, customer service, call center or sales experience preferred
• Accurate typing and data entry skills
• Consistently achieves 85% or better on monthly revenue goals
• Knowledge of basic computer operation, including internet research
• Maintains composure in difficult situations
• Communicates effectively verbally and in writing
• Must pass background check and drug screen

Nice To Haves

• Bilingual preferred, but not required

Responsibilities

• Requests and/or mails form letters to consumers or representatives to notify and encourage payment of delinquent accounts
• Confers with consumers or representatives by telephone in attempt to determine reason for overdue payment and make an attempt for payment resolution
• Calculates payment arrangements and negotiates settlements which may require supervisor/client approval
• Documents information about financial status of consumers and status of collection efforts and performs data entry to update notes on account
• Contacts consumers, consumers' representatives and attorneys to provide status updates and request/supply additional information and documentation. May also contact courts
• Obtains information to handle debit and check payments by phone
• Searches internet, public records, city and telephone directories, credit bureau reports, vendor searches and contacts employer and post office to locate consumer and/or consumer assets. Locates additional addresses as necessary
• Makes decision for next activity on consumer file and monitors files for required documents
• Follow-up to ensure all available options are utilized to achieve payment of debt
• Meets minimum standards for daily calls, files worked and goals
• Handles files in accordance with WWR and client standards, follows scripts and regulatory compliance requirements
• Approaches contact with consumers and third parties with a high level of professionalism/customer service on a recorded and monitored phone line
• Complete all required training applicable to this position
• Regular and predictable attendance is an essential function of this position
• Other duties, as assigned

Benefits

• The expected compensation is $18.29 hr.-$22.04 hr. and potential uncapped monthly bonus
• Uncapped monthly bonus opportunities (average annual potential bonus $10,500)
• Paid Time Off (PTO) - 16 days annually + 9 Company paid holidays
• Competitive benefits - Medical, Rx, Dental, Vision, 401(k), Parental Leave, Life and Disability Insurance and more. You can review our benefits at for more information.
• Promotional opportunities from within the firm
• Employee Perks available from Verizon, Car Dealerships, Local Movie Theaters, Theme Parks, etc. On site "Bistro to Go" vending and fresh foods available
• Free parking
• Free onsite fitness center available to join for all employees

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Professional, Scientific, and Technical Services
• Education Level: High school or GED
• Number of Employees: 501-1,000 employees