Account Resolution Specialist

Shamrock Trading Corporation • Overland Park, KS

19h • Onsite

About The Position

Shamrock and Ryan Transportation are seeking a detail-oriented and highly organized professional to join our team as an Account Resolution Specialist. In this role, you will play a key part in maintaining accurate account records, reconciling outstanding receivables, and ensuring timely resolution of billing and payment issues. This position is ideal for someone who enjoys problem-solving, thrives in a fast-paced environment, and takes pride in supporting the financial operations of the business

Requirements

• 1–2 years of experience in an administrative, billing, or collections environment
• Proficiency in Microsoft Office products, with strong Excel skills preferred
• High energy and the ability to manage multiple priorities in a fast-paced environment
• Strong organizational skills with the ability to effectively prioritize and meet deadlines
• Excellent communication skills and the ability to interact professionally with all levels of employees, managers, and customers

Responsibilities

• Research and reconcile open receivables on low-volume accounts
• Engage directly with customers via phone and email to resolve invoice and credit discrepancies
• Partner with Account Managers to address and resolve client concerns
• Respond to incoming accounting calls and provide prompt, accurate assistance
• Handle general customer inquiries with professionalism and efficiency
• Generate and distribute account statements in a timely manner
• Manage and maintain multiple payment service portals
• Maintain accurate records and provide regular reporting on collection activities

Benefits

• Ongoing training and professional development opportunities, and a LEAD Program for aspiring leaders
• Fully paid healthcare, dental and vision premiums for employees and eligible dependents, and gym benefits
• One-time sign-on bonus, generous company 401(k) contributions and employee stock ownership after one year
• Competitive PTO and work from home opportunities after an introductory period

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed