Account Resolution Specialist

Credit Union of America • Wichita, KS

4d

About The Position

Role: Preserve the credit union's assets by controlling delinquent loan accounts, collecting delinquent loan payments and/or recovering collateral. Strive to find constructive solutions for both the Credit Union and the member when repayment challenges arise. Maintain compliance with all state and federal laws and regulations.

Requirements

• Experience: One year to three years of similar or related experience.
• Education: A high school education or GED.
• Interpersonal Skills: Courtesy, tact, and diplomacy are essential elements of the job. Work involves much personal contact with others inside and/or outside the organization for purposes of giving or obtaining information, building relationships, or soliciting cooperation.
• Understanding of Fair Debt Collection Practices Act (FDCPA).
• Professional phone skills are required at all times.
• Must be proficient in Microsoft Office, including Excel and Word.

Responsibilities

• Contact delinquent accounts by phone, text and mail; utilize the most effective communication channel; take appropriate action to bring current.
• Analyze financial situation of delinquent borrowers; take action to repossess collateral when arrangements to bring the loan current are unsuccessful.
• Make recommendations to repossess collateral when other arrangements to bring the loan current are unsuccessful; Analyze financial situation of delinquent borrowers.
• Maintain accurate files and reports on all collections activity. Document correspondence in appropriate core system.
• Inform management of trends in loan underwriting contributing to delinquent/charged-off loans.
• Testify at legal proceedings as required.
• Perform other job related duties as assigned by supervisor. Employees shall be trained annually, demonstrate an understanding of, and follow the requirements of the BSA/AML Compliance Program as it specifically relates to their job functions.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED