Account Resolution Specialist

Foundever • Orem, UT

91d • $25

About The Position

Foundever is hiring Account Resolution Specialists! Join our dynamic team to deliver exceptional, personalized support on accounting and tax platforms. If you're passionate about outstanding service and eager to make a difference, we want you! Guide customers through QuickBooks features like invoicing, bookkeeping, account setup, and payroll. Experience with basic financial concepts related to bookkeeping and accounting is a plus!

Requirements

• Experience with QuickBooks Online required, QuickBooks Online Accountant a plus
• Proven experience in the customer service industry, preferably with involvement of an advisory role
• Exceptional verbal and written communication skills
• Ability to learn new products and quickly adapt to new features/updates
• Experience with or interest in basic financial concepts related to bookkeeping/payroll/Accounting 101

Nice To Haves

• Certified in QuickBooks ProAdvisor (preferred)

Responsibilities

• Support the QuickBooks Online Accountant customers to manage their clients' QuickBooks accounts through inbound phone calls
• Provide a white-glove customer service experience to premium customers
• Guide customers through QuickBooks features including invoicing, bookkeeping, account setup, payroll, and more
• Demonstrate critical thinking and problem-solving skills through complex issues
• Stay knowledgeable and updated on the newest versions QuickBooks and associated products
• Collaborate with peers and partners to ensure the best customer and employee experience

Benefits

• $25/hour
• 100% paid training
• Benefits including medical, dental, vision, and life insurance
• 401K retirement plan with company match
• Employee discounts
• Referral bonuses
• Experienced leadership
• Employee-focused culture
• Career development opportunities

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Administrative and Support Services
• Number of Employees: 5,001-10,000 employees