Account Resolution Specialist III

Tinker Federal Credit Union • Oklahoma City, OK

6d • $29

About The Position

At TFCU, we welcome people of all backgrounds. We know that embracing a diverse team makes us a stronger and better organization. Here you can expect a professional workplace where all employees have the opportunity to feel seen, respected, valued and heard.
Tinker Federal Credit Union’s Collections department has an immediate opening for an Account Resolution Specialist III, known internally as Collector III, position! This is an exciting opportunity to join the largest and best credit union in Oklahoma! We offer competitive pay, a robust benefits package, a “smart casual dress code” and much more! We want you to work and grow at TFCU, so there will be many opportunities for professional development and growth through training and continued education. We value you at TFCU!
As a Collector III, you will be responsible for the following:

Requirements

• You must have an associate's degree in a relatable field and three years' experience related to work of this position is required.
• Financial institution, call center, collections, and/or customer service experience is preferred.
• Applicable work experience and/or military experience may be substituted for education at the rate of two years of experience for one year of education.
• Applicable additional education levels may be eligible to satisfy experience requirements.
• Incumbent Bonding REQUIRED by TFCU’s chosen authority
• TFCU University certification
• Ability to maintain and apply proficient knowledge regarding Fair Credit Reporting Act (FCRA), laws, regulations, and procedures of the collection process at the incumbent's level
• Ability to maintain and apply proficient knowledge of Chapters 7, 11, 12, and 13 of the U.S. Bankruptcy Code at the incumbent's level
• Maintains appropriate level of skill regarding the use of collection software and TFCU mainframe software
• Ability to reduce delinquency, while maintaining positive member relations
• Ability to identify terms of default and establish parameters for the resolution of default
• Ability to use basic, fundamental office equipment
• Ability within level to maximize recoveries, while maintaining positive member relations
• Excellent time-management and organizational skills to manage daily collection queue and assigned work
• Effective oral and written communication skills required to interact with members and provide constructive follow-up on delinquent accounts

Nice To Haves

• Financial institution, call center, collections, and/or customer service experience is preferred.

Responsibilities

• Responsible for collections of outstanding account receivable dollars from the existing member base, resolving member billing issues and/or reducing delinquency
• Reducing the number of losses for TFCU while assisting members in the collections process
• Frequent communication with various areas of TFCU as well as directly with the members through all lines of communication
• Expected to use various skills to ensure each situation is handled properly and in compliance with internal and external policies
• Providing information to members to understand credit
• Managing their assigned collection queue(s) and could be required to aid and cover other cases and queues at various stages of the process not assigned to them when needed by the department
• Providing various levels of documentation for later legal proceeding usage or testifying in court
• Serving as a senior member of the team and aiding in the mentoring and/or training of those at the lower level
• Specializing in the more advanced levels of the collection processes, as directed by the Collections Supervisor

Benefits

• competitive pay
• robust benefits package
• “smart casual dress code”
• opportunities for professional development and growth through training and continued education

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree