Account Resolution Representative

Kirtland Federal Credit Union•Albuquerque, NM

3d•Onsite

About The Position

As an Account Resolution Representative, you will be responsible for working with members to bring their delinquent loans current and maintaining a satisfactory delinquency ratio. Interacting with members, co-workers, attorneys, and other vendors as required. Supporting the credit union’s mission, vision, strategic goals, quality initiatives and service standards. Supporting and provide exceptional internal and external member service.

Requirements

High school diploma or GED required
1-3 years of relevant experience preferred
Thorough knowledge of collection procedures with strong knowledge of loan products such as consumer loans, credit cards, mortgages and vehicle loans preferred.
Strong communication skills (written and verbal)
Strong multi-tasking and problem-solving skills
Outstanding customer service skills

Nice To Haves

Thorough knowledge of collection procedures with strong knowledge of loan products such as consumer loans, credit cards, mortgages, and vehicle loan preferred.

Responsibilities

Determine the best course of action, consistent with collection standards, to increase the collection of payments from delinquent members.
Obtain from member the reason for delinquency and counsel the member on the various programs that are available when there is a hardship situation.
Conduct collection efforts respectfully but with persistence and persuasiveness.
Prepare documents for Attorneys when legal action is required.
Maintain complete and current knowledge of all federal and state consumer credit collection laws and regulations, i.e. SCRA, FCBA, UCC, BK Laws, FDCPA, TCPA AND FCRA
Documents all collection actions taken, including telephone conversations, alternative financial arrangements, and correspondence.
Support the credit union’s mission, vision, strategic goals, quality initiatives and service standards.

Benefits

Medical, Dental and Vision Insurance
401(k) Retirement savings program that includes employer match
Paid time off with accrual starting from day one
Tuition Reimbursement for College Degrees
Employee Clothing Advance
Paid holidays: In addition to New Year's Day, Independence Day, Veterans' Day, Thanksgiving Day, Christmas Day, Memorial Day, and Labor Day, we also observe Martin Luther King Day and President's Day.
Fitness Reimbursement Program
Employee Assistance Program
Short- and Long-Term Disability
Travel Assistance