Account Representative

Dover Food Retail•Richmond, VA

16d

About The Position

Our Story : Dover Food Retail (DFR) is a leading manufacturer of Display Cases, Specialty Products, Refrigeration Systems, Power Systems and Comprehensive Services; and l eading our industry by Innovating What’s Next in glass doors and intelligent merchandising technologies that keep food safe under brands such as HillPhoenix and Anthony . DFR is part of the Climate and Sustainability Technologies segment of the Dover Corporation® (NYSE: DOV). Dover is a diversified global manufacturer with annual revenues in excess of $7 billion. DFR is built on creativity and customer-centric innovation delivered by people invigorated by a strong sense of responsibility to help our customers win in their marketplaces. The relationships we build with our customers are as important to our success as the products we manufacture. This collaborative environment delivers FRESH THINKING, reassuring our customers that they choose the best when they choose to work with the people of Dover Food Retail. Job Title: Account Representative Location: Richmond, VA What we’re looking for: We are looking for a self-motivated and detail-oriented individual to work with our customers, sales teams, and internal teams to initiate front-end processes and help deliver exceptional customer service throughout the customer journey.

Requirements

Bachelor’s Degree or 3 years’ experience in account management/ inside sales

Nice To Haves

2 years’ experience OEM Mfg environment
Understanding of Microsoft Office programs (Outlook and Excel)
Customer focus – ability to keep needs of customer front of mind with every initiative
Diligence in adhering to standard processes
Excellent written and verbal communication
Superior organizational skills

Responsibilities

Determine customer product needs
Configure products to provide quotations to customers /sales
Price quotations / orders and reconcile pricing discrepancies
Liaise with Engineering to determine technical feasibility of new products / configurations/ options
Prepare customer bid packages
Act as internal point of contact for account(s) incoming and outgoing funnel
Other duties that may be assigned