Account Representative, Onsite Northside Atlanta

Centauri Health Solutions•Atlanta, GA

2d•Onsite

About The Position

Centauri Health Solutions provides technology and technology-enabled services to payors and providers across all healthcare programs, including Medicare, Medicaid, Commercial and Exchange. In partnership with our clients, we improve the lives and health outcomes of the members and patients we touch through compassionate outreach, sophisticated analytics, clinical data exchange capabilities, and data-driven solutions. Our solutions directly address complex problems such as uncompensated care within health systems; appropriate, risk-adjusted revenue for specialized sub-populations; access and quality of care. Headquartered in Tempe, Arizona, Centauri Health Solutions employs 1100 dedicated associates across the country. For more information, visit www.centaurihs.com. Role Summary: Account Representatives assist clients in the process of applying for government sponsored benefits. Account Representatives provide a high level of customer service, facilitate appointments, coordinate translation assistance, and communicate with various federal agencies and private institutions to determine services. Account Representatives are passionate about assisting clients navigate aspects of the healthcare system and is dedicated to providing an outstanding level of service. Centauri offers a vibrant, positive team culture with a focus on customer service and professional growth. We make a difference in the lives of our customers, our community, and our associates. In fact, our service vision is “Come from a place of kindness in every interaction.” If that aligns with your personal values, your qualifications meet our requirements, we would love to talk! Location: Northside Perimeter Center, 1001 Summit Blvd, Ste. 150, Atlanta, GA 30342

Requirements

Excellent telephone skills
Strong ability to persuade or influence
Strong Problem-solving/Decision Making
Excellent Communication skills
Strong Organizational skills
Excellent customer service skills
Associates degree preferred; or equivalent work experience

Responsibilities

Foresees what needs to be done with all accounts and takes appropriate action to secure eligibility until all methods are exhausted
Schedules appointments and follows up with agencies timely and regularly on application status
Secures any missing verifications needed and submits within given timeframes
Maintains positive professional relationship with agencies and clients
Requests hearings if necessary
Contacts individuals regularly and clarifies any and all gathered eligibility data
Mails forms to patients/members interviewed to process account appropriately
Advises members and patients of program time limitations and ensures deadlines are met
Assists in acquiring verifications; helps obtain and complete forms
Submits documents/applications to proper agencies, follows up appropriately with all entities to ensure processing
Overcomes objections to appropriately complete application
May identify patient/member needs and direct them to appropriate agencies for assistance (community resources)
Answers questions regarding the application, services and benefits
Other duties as assigned