Account Representative

Firstsource Solutions-posted 17 days ago

$20 - $21/Yr

Full-time • Entry Level

Onsite • Amherst, OH

5,001-10,000 employees

Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services

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This position supports 1st-party, early delinquency accounts for one of the top banks in the country. You'll join a team that values professionalism, training, and development in a structured office environment. Location: On-site at our Amherst, NY office Type: Full-time, Non-Remote

Contact customers to understand their financial situation
Provide payment solutions that align with bank policies
Deliver a positive customer experience during each interaction
Maintain performance metrics and quality standards
Ensure compliance with federal and state regulations
Accurately document account activity

High school diploma or GED required
At least 6 months of customer service or sales experience
Strong communication and problem-solving skills
Basic computer and typing skills
Dependable with a professional attitude
Ability to maintain confidentiality

Medical, dental, and vision insurance
401(k) with company match
Paid time off and holidays
Career growth and internal promotion opportunities

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