Account Representative

Firstsource Solutions • Amherst, OH

78d • $20 - $21 • Onsite

About The Position

This position supports 1st-party, early delinquency accounts for one of the top banks in the country. You'll join a team that values professionalism, training, and development in a structured office environment.

Location: On-site at our Amherst, NY office

Type: Full-time, Non-Remote

Requirements

• High school diploma or GED required
• At least 6 months of customer service or sales experience
• Strong communication and problem-solving skills
• Basic computer and typing skills
• Dependable with a professional attitude
• Ability to maintain confidentiality

Responsibilities

• Contact customers to understand their financial situation
• Provide payment solutions that align with bank policies
• Deliver a positive customer experience during each interaction
• Maintain performance metrics and quality standards
• Ensure compliance with federal and state regulations
• Accurately document account activity

Benefits

• Medical, dental, and vision insurance
• 401(k) with company match
• Paid time off and holidays
• Career growth and internal promotion opportunities

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees