Account Representative

Kolbe & Kolbe Millwork Co.•Wausau, WI

38d

About The Position

Generate sales from assigned accounts in a designated territory and help maximize profitable revenue growth in accordance with agreed sales targets. Account Representatives provide customer support for all products, working to create solutions, prompt processing of orders and estimates, proactively working to convert quotes into orders, value added selling, managing inbound leads, and always working towards a superior customer experience.

Requirements

Experience with Microsoft 365 (Excel, Word, Outlook, Teams, One Note) required
Experience with or ability to learn CRM, ProQuote (Paradigm)
Excellent communication skills including written, verbal, and active listening.
Excellent presentation skills to small and large groups.
Excellent analytical skills.
Must be able to: Respond to requests quickly and systematically.
Handle multiple projects at one time.
Meet deadlines.
Prioritize and maintain a proactive schedule while remaining flexible in order to quickly respond to customer needs and adapt to environmental changes.
Respond to objections.

Nice To Haves

Postsecondary education (preferred) or related job experience

Responsibilities

Maintain regular contact with assigned accounts
Regularly analyze accounts and work with Regional Sales Manager to address issues
Establish strong relationships with key personnel at various levels at assigned accounts.
Record all customer interactions in CRM 365.
Understand and meet each account's unique needs and product requirements.
Proactively follow up on quotes and track progress in CRM 365.
Identify upselling opportunities and make recommendations to account sales representatives.
Promptly follow up on customer inquiries.
Promptly follow up on inbound sales leads using the Lead Management System.
Ensure accounts support needs are being met - order entry, estimates, order tracking, drawing requests, issue resolution, etc.
Use critical thinking skills to define challenges and develop mutually beneficial solutions.
Work with Regional Sales Manager and Sales Development Representative to establish sales budgets.
Maintain an awareness of competitors and industry trends.