Account Representative

Kenco•Ogden, UT

About The Position

At Kenco Logistics, you’re more than just a team member—you’re part of a company that values innovation, integrity, and a strong commitment to its people. As one of the leading 3PL providers in the U.S., Kenco offers a dynamic and supportive work environment where your ideas matter and your growth is a priority. With a focus on safety, sustainability, and continuous improvement, Kenco empowers employees to make a real impact in the supply chain industry while building rewarding careers. Join a company where your contributions help move the world forward—one shipment at a time. About the Position The Account Representative will serve as the voice and face of our customer experience, operating as the primary point of contact for clients. This position will act as a liaison between warehouse operations and the client/customer, ensuring operational execution to meet or exceed customer and business needs, initiating, managing, and completing special projects as prescribed. The Account Representative will perform other administrative duties as assigned by site management.

Requirements

College degree or completion of high school and a minimum of 6 years customer service experience.
Minimum of 1 year of experience in distribution, logistics or warehousing environment.
Must possess excellent verbal and written communication, and organizational skills.
Must be able to multi-task in a fast-paced environment.
Problem-solving skills with attention to detail and follow-up.
Ability to manage multiple priorities and tasks within critical deadlines.
Must have strong computer skills, including MS Office Suite Software.

Nice To Haves

Advanced skill in MS Office (Excel, Word, PowerPoint) preferred.

Responsibilities

Develops, cultivates, and maintains strong professional relationships with all clients.
Communicates and promptly responds to clients by email, phone, MS Teams, and other methods of communication.
Provides daily administrative support to clients and site management.
Generates custom reports, process documentation, data files, and key metrics.
Assists with challenging issues, investigates, and facilitates resolution of escalated matters from clients and management.
Manages client projects and special requests as needed.

Benefits

Medical insurance including HSA, HRA and FSA accounts
Supplemental insurance including critical illness, hospital indemnity, accidental injury
Dental Insurance
Vision Insurance
Basic Life and Supplemental Life
Short Term and Long Term Disability
Paid Parental Leave
401(k)
Paid Time Off approximately 2 weeks (accrual begins on Day 1 of employment)
Employer Paid Holidays- 10 days