Account Representative

Interstate Batteries • Urbandale, IA

11d

About The Position

Our mission is to be a trusted workplace for team members to be their whole selves at work. A company that people love and positively impacts the lives of all whom we touch. be your best self At Interstate Batteries, you have the chance to be excellent at work and excellent at life. We know that professional success depends on personal wellbeing. That's why we want to enrich your life with the tools and services you need to succeed in every area of your life. Join us! Purpose of Job The Account Representative is responsible for bringing value to the organization with the ability to expand the product base with newly acquired and existing accounts as well as increasing the per transaction sales with the highest level of profit margin. The position provides consistent support and account management to Store Owners, Managers, Distributors and Customers. The focus is on building and maintaining a positive profitable relationship with your store owners, managers, distributors and customers while resolving conflicts/issues with speed and accuracy, using the Core Values to guide your behavior.

Responsibilities

• Customer Account Management (50%): Maintain and grow relationships with existing customers by continually providing excellent service, pricing, and product support
• Demonstrate integrity with each customized sales strategy presented to a customer.
• Serve each Store Owner, Manager, Distributor and Customer by applying an individualized strategy business model for each, always utilizing ethical sales methods
• Meet and exceed personal and team goals with regard to per transaction sales, product expansion sales and new buyer relationships within the same client base
• Emphasize a team approach in regards to expanding product line and same store sales with your fellow Business Development Representative and Customer Service Representative within your region
• Coordinate efforts with Customer Service Representative to create auto-ship and regular refill orders
• Verification and processing of sales orders to ensure proper delivery and high customer satisfaction rating
• Provide excellence in researching and resolving back order
• Establish goals with management which reinforce the goals and objectives of the Interstate Playbook and report those KPI's back to management
• Work productively every day to meet daily sales goals and other expectations which will allow you to maximize your compensation plan and solidify your position within the organization
• Provide product support
• Prepare and present customized strategies to each buyer's business model, always utilizing key strategies and ethical sales methods
• Continuous education with new product development and technology training
• Teamwork and Self Management Component (20%) Responsible for continual training, developing relevant skills and product knowledge
• Monitor market conditions and report competitor activities to the team
• Utilize customer contact tools and systems, keeping systems updated with relevant information
• Promote a team environment to achieve sales goals
• Speak positively about the system, customers, company and staff at all times while promoting goodwill
• Accept constructive criticism appropriately and use to maximize sales goals
• Participate in daily and weekly meetings with an eagerness to learn and grow
• Reporting (20%): Produce and analyze reports on various metrics within the sales and customer service organization
• Implement and monitor strategies developed to meet the objectives of the Interstate Battery Playbook and report the KPI results to key stakeholders
• Other (10%): Be approachable, support team activities and enhance customer experience
• Always uphold the company’s culture for a positive, fun, team-oriented work environment
• With a servant’s heart, perform other duties and responsibilities as assigned, which could include but is not limited to, administrative support to Managers, Strategic Partners, and Team Members

Benefits

• Comprehensive healthcare benefits
• Company supported wellness program
• Onsite fitness center
• Wide range of professional development opportunities, training, resources and tools
• Competitive pay and bonus structure
• Saving and investment options that help you reach your financial goals and plan for your future

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 5,001-10,000 employees