Account Representative

Maine Public Employees • Augusta, ME

21h

About The Position

The Account Representative provides dedicated support to employers, members, and beneficiaries regarding life insurance and survivor benefits. This role requires applying knowledge of survivor services statutes and regulations to research, analyze, and clearly communicate complex information to diverse audiences through phone calls, in-person interactions, and written correspondence.

Success in this position requires initiative, strong attention to detail, active listening, collaborative teamwork, and the ability to verify the accuracy of financial and written information before distribution. Key responsibilities include ensuring accurate billing and premium payments, determining member status and group life insurance eligibility, and identifying available benefits.

Requirements

• High School Diploma plus 4 years of related experience
• initiative
• strong attention to detail
• active listening
• collaborative teamwork
• the ability to verify the accuracy of financial and written information before distribution

Nice To Haves

• Associate degree in business, finance, customer service or another related field.

Responsibilities

• ensuring accurate billing and premium payments
• determining member status and group life insurance eligibility
• identifying available benefits

Benefits

• 13 Paid Holidays
• Health Insurance
• Dental Insurance (fully paid)
• Vision Care
• Life Insurance
• Defined Benefit Pension Plan
• Deferred Compensation Plan
• substantial Tuition Reimbursement
• Parental leave
• Generous Vacation and Sick Leave

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED