Account Representative

Central Transport

20d

About The Position

Central Transport LLC, a leader in LTL (less-than-truckload) transportation for more than 90 years is currently seeking a Customer Retention Specialist for our Corporate Office in Warren, MI. This role is a critical position in managing and servicing customers in “open” territories in the field. Our customer retention specialists are provided with in-depth training to provide continuous skill and internal career enhancement based on performance and work ethic.

Requirements

2-3 years of LTL Customer Service or Sales Experience
Superior communication skills – including listening, reading, writing and speaking
An aggressive, confident and competitive nature to drive growth in market share
Experience with MS Office (Excel, Word, Access, Outlook, PowerPoint)
Willingness to learn specialized, company specific technology/programs
Results Oriented Self Starter
Skilled at sustaining engagement and accountability through regular follow-up
Strong drive to win

Responsibilities

Managing existing accounts and increasing your customer base’s revenue
Establishing rapport and developing strong business relationships with customers and managers/directors of sales in your assigned territories
Negotiating terms and adjusting pricing agreements that are attractive to the customer yet profitable for the company
Exceeding monthly customer engagement goals
Effectively communicating and reporting important customer / account information to the sales leadership team
Executing detail-oriented solutions to complex, situational problems
Manage multiple projects simultaneously with a sense of urgency
Maintain and update accurate information in the company's operating systems
Understand and support the goals, policies and procedures of Central Transport, LLC
Maintain confidentiality of company information