Account Representative

Nutrien • Deerfield, IL

21h

About The Position

Nutrien is a leading provider of crop inputs and services, and our business results make a positive impact on the world. Our purpose, Feeding the Future , is the reason we come to work each day. We’re guided by our culture of care and our core values: We put safety first. We act with integrity. We are stronger together. We deliver with excellence. Through the collective expertise of our nearly 26,000 employees, we operate a world-class network of production, distribution, and ag retail facilities. We efficiently serve growers' needs and strive to provide a more profitable, sustainable, and secure future for all stakeholders.  Help us raise the expectation of what an agriculture company can be and grow your career with Nutrien. What You'll Do: Interact and communicate with customers in the areas of order entry, order shipment, and the logistics of transactions. Learn and understand our Nitrogen, Phosphate, and Potassium nutrients as well as specialty lines of products in our Agricultural, Industrial, and Feed Divisions. Collaborate with Sales, Transportation, Product Management, Supply Chain, and Credit along with the plants and warehouses to manage order to cash activity, acknowledging requirements of assigned accounts. Communicate, strategize and implement the coordination of shipments with Sales, customers, agents, forwarders and plant personnel. Accurately satisfy moderate and complex customer inquiries regarding order status, product availability, product specifications, shipping documents, product safety, etc. Provide guidance, mentorship and training on an as needed basis. Act as a key resource and support role for assigned Sales people regarding the daily activity of shared accounts. Create, analyze, and supply supporting documents to fulfill quarterly and annual audit process. Outage and load-out notices for plants, terminals, and warehouses. Collect and analyze data as well as generate reports and presentations used by management to enable departmental decisions. Drive and identify areas of improvement and potential efficiencies in the Customer Experience team.

Requirements

• Bachelor’s degree in Agriculture, Business Administration, Supply Chain, Logistics or related four-year degree.
• A passion for Customer Experience with 1-3+ years of related experience.
• Possess excellent problem resolution and analytical skills along with being able to exercise independent decision making within established guidelines.
• Excellent communication skills are essential.
• Experience and proficiency in a variety of software programs and applications with an aptitude to learn new systems including SAP and Microsoft Office products particularly Excel, PowerPoint, and Word.
• Excellent interpersonal and organizational skills and operate comfortably in a team environment.
• High attention to detail and proven ability to work under pressure.
• Excellent organizational skills and ability to manage multiple tasks simultaneously and prioritize deliverables.
• Solid understanding of customer service processes and procedures and how transactions flow through and report in the various systems.
• Must be highly motivated.
• Sensitivity to cultural differences and awareness.
• Capacity to identify pain points in processes/systems and recommend and implement possible solutions.

Nice To Haves

• Experience or background in an Agricultural, Commodities, Industrial Chemicals, is beneficial but not required.

Responsibilities

• Interact and communicate with customers in the areas of order entry, order shipment, and the logistics of transactions.
• Learn and understand our Nitrogen, Phosphate, and Potassium nutrients as well as specialty lines of products in our Agricultural, Industrial, and Feed Divisions.
• Collaborate with Sales, Transportation, Product Management, Supply Chain, and Credit along with the plants and warehouses to manage order to cash activity, acknowledging requirements of assigned accounts.
• Communicate, strategize and implement the coordination of shipments with Sales, customers, agents, forwarders and plant personnel.
• Accurately satisfy moderate and complex customer inquiries regarding order status, product availability, product specifications, shipping documents, product safety, etc.
• Provide guidance, mentorship and training on an as needed basis.
• Act as a key resource and support role for assigned Sales people regarding the daily activity of shared accounts.
• Create, analyze, and supply supporting documents to fulfill quarterly and annual audit process.
• Outage and load-out notices for plants, terminals, and warehouses.
• Collect and analyze data as well as generate reports and presentations used by management to enable departmental decisions.
• Drive and identify areas of improvement and potential efficiencies in the Customer Experience team.

Benefits

• comprehensive medical, dental, vision coverage, and life insurance and well as disability coverage for positions working more than 30 hours per week
• retirement program that encourages our employees to save for the longer term, with generous matching employer contributions
• paid vacation, sick days and holidays as well as paid personal and maternity/parental leaves and an Employee and Family Assistance Program
• annual incentive plan

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level