Account Representative

Rumpke-posted 11 months ago
Full-time • Entry Level
Broadview Heights, OH
1,001-5,000 employees
Waste Management and Remediation Services
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Rumpke is a family owned and operated company that ranks as one of the largest firms in the waste and recycling industry. Our mission is simple: to deliver exceptional waste and recycling solutions to our customers and communities through a commitment to safety, service, the environment and the growth of our people. When you join Rumpke, you'll be part of a team providing essential services to millions of residents, businesses, and neighborhoods. You will enjoy competitive pay and comprehensive benefits, including health, dental, vision, matching 401(k), life insurance, paid vacation, and more. This is your opportunity to make a difference for you and your family. Come join our team!

  • Oversee account management of existing commercial customer base, with focus on customer satisfaction and quality of revenue.
  • Retain and develop long-term business relationships with existing customers through proactive customer service, prompt attention and resolution to customer concerns, and timely service agreement updates.
  • Conduct personal visits, phone calls, and mailings to existing customers to foster relationships.
  • Administer and preserve all price initiatives.
  • Secure price increases on unprofitable accounts and/or per schedule.
  • Develop and maintain a thorough knowledge of Rumpke's available services, lines of business and pricing structure, while offering additional services to existing customers to increase revenue.
  • Respond to service cancellation requests with priority and personal follow-up.
  • Utilize the company's Growth Management System (GMS Board) on a daily basis, scheduling and documenting activities, and developing customer profiles.
  • Maintaining and managing the top 25 accounts.
  • Maintain cancelled customer list (prospects) of sales territory, flipping to Outside Sales Representatives for future sales.
  • Complete required Customer Service Agreements (unaltered), reports, and other paperwork in a timely manner and in accordance with Company policy.
  • Regularly meet with Sales Supervisor or Manager to review weekly sales activities and status of customers.
  • Develop and maintain an awareness of market behavior and competitive trends and respond accordingly.
  • Occasional work outside of regular business hours as/if needed. This could involve tasks such as urgent emails, or handling work-related issues or calls that may arise.
  • Utilization of 1085 form to maintain profit.
  • Other duties as assigned.
  • Excellent verbal and written communication skills.
  • Must be organized with good time management skills.
  • Working knowledge of the procurement process.
  • Computer proficiency in Windows and Microsoft applications.
  • Must have reliable transportation.
  • Must be self-motivated and able to work independently to meet or exceed goals.
  • Possess strong presentation, negotiation, and closing skills.
  • Health insurance
  • Dental insurance
  • Vision insurance
  • Matching 401(k)
  • Life insurance
  • Paid vacation
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