Demonstrates comprehensive knowledge of Williams & Fudge, Inc.'s collection process and implements that knowledge consistently by following a daily work plan to organize and achieve goals in an efficient and timely manner. Models professional behavior and support for Williams & Fudge, Inc. in all aspects of work. Knows and adheres to all regulations of FDCPA and applicable collection laws of all states in which Williams & Fudge, Inc. provides collection services. Contacts and produces payments from consumers with consistently acceptable results, according to individual performance plan. Consistently requests Payment in Full (PIF) on first call or schedules workable payment arrangements on next contact if PIF. Proves unattainable Demonstrates consistently superior collections skills and results to fellow team member's accounts. Consistently produces or exceeds his or her share of the team collection goal each month. Recognizes degrees of urgency and importance among numerous client needs and manages workload accordingly. Accurately assesses what action is most appropriate on each call to help produce desired results and acts accordingly. Develops a complete and accurate consumer profile on each call and documents the collection software thoroughly including demographic and transactions. Utilizes all available automated tools to access and update client information. Demonstrates effective skip tracing judgments, techniques, and ethics in attempt to locate consumer. Accountable for compliance chains; promises to pay account follow up; review and follow up on broken agreements. Required to maintain compliance standards with regard to timely follow up and skip tracing on the necessary accounts. Complete Loan Consolidation applications for consumers who have consolidatable Student Loans and then track the progress of the consolidation. Recognizes when it is beneficial and appropriate to involve team leaders or other Williams & Fudge, Inc. associates to accomplish the work successfully. Must have the ability to receive constructive criticism. Practices collection techniques consistent with industry standards, legal standards, and client specifications. Demonstrates dignity, respect, assertiveness, and firmness in interactions with consumers, regardless of consumer behavior. Provides specific and understandable requests to support personnel when additional client information must be obtained in order to successfully collect. Complies with all Williams & Fudge, Inc. performance standards, policies, and procedures. Demonstrates dependability in attendance at work, missing work or altering work schedules only when unavoidable or in cases of urgent and important personal or family needs. Perform all other related work as assigned by supervisor.