Account Representative - REMOTE

Sonova AG

67d • $26 - $30

About The Position

In a life without sound, our work provides meaning. As a leading provider of innovative hearing care solutions, we are not just a company that makes products: we are a team on a mission to help people enjoy the delight of hearing. To enable a life without limitations, through our core business brands – Advanced Bionics, Audiological Care, Phonak, Sennheiser (under license), and Unitron – we develop, manufacture and distribute solutions that push the limits of technology and redefine the future of our industry.

Requirements

• High school diploma or equivalent required; bachelor’s degree preferred.
• Prior experience in inside sales, account management, and/or customer service.
• Proven ability to solve problems proactively and independently, with strong attention to detail.
• Excellent communication and presentation skills, both verbal and written.
• Demonstrated ability to build and maintain strong customer relationships in a remote setting.
• Challenger mindset with a focus on growth, development, and closing win-win sales opportunities.
• Strong time management, organizational, and prioritization skills.
• Ability to analyze problems and provide effective solutions in the best interest of both customer and company.
• Proficient in Microsoft Office Suite; CRM experience preferred.
• Previous telephone-based sales experience is highly desirable.

Responsibilities

• Deeply understand and communicate the sales process to customers, delivering consistent and compelling messaging aligned with field strategies.
• Proactively maintain contact with assigned accounts, including those not actively covered by field sales, following prescribed frequency metrics.
• Follow up on field team visits, ensuring seamless communication and execution of next steps.
• Build strong relationships with customers throughout the sales process, adopting a customer-centric approach and ensuring responsiveness to inquiries.
• Identify, prioritize, and engage with new account leads, qualifying opportunities and facilitating appointments for field sales.
• Manage customer communications in coordination with field team strategies, including funnel management and support for new, stalled, and ongoing opportunities.
• Support territory planning and quarterly business reviews by collaborating closely with Regional Sales Managers and Clinical Trainers.
• Assist with loyalty program onboarding, compliance, and utilization, in partnership with field representatives.
• Ensure customer data accuracy by maintaining and updating contact details and TAUPs.
• Document all customer interactions daily in the CRM system and comply with all local, state, federal, and internal policies.
• Support promotional initiatives, training events, and product launches, complementing field team activities.

Benefits

• Medical, dental, and vision coverage
• Health Savings, Health Reimbursement, and Flexible Spending/Dependent Care Accounts
• TeleHealth options
• 401(k) plan with company match
• Company-paid life and AD&D insurance, plus supplemental options
• Company-paid Short- and Long-Term Disability, with buy-up options
• Paid parental bonding leave
• Accident/Hospital Indemnity coverage and Legal/ID Theft Assistance
• PTO, floating Diversity Day, and paid holidays
• Tuition reimbursement and internal career growth opportunities
• Employee Assistance Program (24/7 hotline + 5 free counseling sessions)
• Hearing aid discount for employees and family
• Internal recognition platform and D&I-focused resource groups

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees