Account Representative - PNP

Sonepar•San Antonio, TX

12d

About The Position

A career at Crawford Electric Supply is more than a job. You’re investing in a brighter, more sustainable future together and joining a team that makes a real difference for our customers. Crawford Electric Supply offers electrical products and services to contractors. If it helps bring electricity to an office, home, factory or other building – you can find it here. We operate throughout the southeast region of the United States, and are part of the Sonepar group, the world’s #1 electrical distributor with over 45,000 associates around the globe. Being “Powered by Difference” means we respect and value diverse perspectives. Crawford Electric Supply we offer a supportive culture and great benefits, and as part of the larger Sonepar group, we can offer exciting opportunities to grow your career. It’s time to energize your future! Don’t miss out on this electrifying opportunity – apply today! Stay connected with us – follow our journey, job openings, and latest news on LinkedIn and Facebook. Account Representative - PNP Location: San Antonio, TX An Account Representative is responsible for inbound and outbound sales calls. This individual will handle current and potential customers with the goal of generating revenue. Also responsible for effectively solving customer issues, complaints, and inquiries; keeping customer satisfaction at the core of every decision and behavior Work collaboratively with PNP Program Leadership to identify, qualify, and grow small to medium accounts Manage large amounts of inbound and outbound calls in a timely manner Follow communication “scripts” when handling different topics Seize opportunities to upsell products and services when they arise Build sustainable relationships and engage customers by responding to their needs, offering solutions, and introducing them to internal resources that will contribute to their success Keep records of all conversations via CRM database in a comprehensible way Frequently attend educational seminar/training to improve knowledge and performance level Meet personal/team qualitative and quantitative targets Understand marketing campaigns and communicating those to customers Setup and Maintain SPA’s Promote and Setup Customer Digital Platforms Utilize CRM as the customer management tool

Requirements

3+ Years of Sales or previous experience in an outbound sales call role
Basic Navigation of Eclipse, SSM and Microsoft Office
Knowledgeable of electrical products and electrical distribution
Strong phone and verbal communication skills along with active listening
Ability to use CRM systems and practices
Customer focus and adaptability to different personality types
Ability to multi-task, set priorities and manage time effectively
Able to work in a team environment

Responsibilities

Handle current and potential customers with the goal of generating revenue
Effectively solving customer issues, complaints, and inquiries
Work collaboratively with PNP Program Leadership to identify, qualify, and grow small to medium accounts
Manage large amounts of inbound and outbound calls in a timely manner
Follow communication “scripts” when handling different topics
Seize opportunities to upsell products and services when they arise
Build sustainable relationships and engage customers by responding to their needs, offering solutions, and introducing them to internal resources that will contribute to their success
Keep records of all conversations via CRM database in a comprehensible way
Frequently attend educational seminar/training to improve knowledge and performance level
Meet personal/team qualitative and quantitative targets
Understand marketing campaigns and communicating those to customers
Setup and Maintain SPA’s
Promote and Setup Customer Digital Platforms
Utilize CRM as the customer management tool