Collector - WCC

Hankey Group Of Companies•Las Vegas, NV

9d•$35,000 - $990,000•Onsite

About The Position

This representative is responsible for assisting customers in different stages of collections (based on experience), using technology and resources to resolve accounts starting at 31 or more days past due to prevent loan losses through progressive collection efforts.

Requirements

Excellent communication and negotiation skills
Willing and able to work a flexible schedule including overtime and weekends
Ability to multi-task in a fast-paced environment
Extensive knowledge of state and federal laws applicable to collections, including the Fair Debt Collections Practices Act
Good computer and typing skills
Team player
Good negotiation skills; excellent telephone etiquette
General knowledge of Microsoft Excel, and Outlook Web navigation and/or web-based applications
High School diploma or equivalent required.
Minimum one-year consumer collection experience in a high call volume, auto dialer environment required.
General knowledge of collection, and repossession.

Nice To Haves

Auto collection experience preferred

Responsibilities

Assist in the servicing of inbound and outbound calls, demonstrating excellent customer service while adhering to company policies and procedures.
Initiate outbound calls that are effective in scope, and lead to successful payment or timely arrangement to satisfy the account delinquency.
Negotiate account payment solutions while maintaining company performance and productivity standard.
Maintain accurate notes and records of all communication and actions on customer accounts.
Engaging in active listening to effectively communicate with management, team members, as well as customers and assist in resolving any customer concerns and complaints.
Conduct skip-tracing activity to generate potential leads on customer or collateral.
Review and submit accounts for repossession activity based on mitigating factors.
Accountable for reducing delinquency in department.
Responsible for ensuring confidentiality of all aspects of the company's operations, portfolio, customer information and computer technology.
Meet quality assurance and productivity standards.
Agent will need to be able to handle high volume calls in a fast-paced environment.

Benefits

Medical, Dental, and Vision benefits
Life Insurance and Long-term disability plans
Flexible Spending Account
401K matching
Employee Stock Ownership Program in a $18.2 Billion Company, plus company matching
Wellness Programs
Metro Tap Card and Metro-link Reimbursement (for Los Angeles, CA employees only)
Career Path Opportunities
Discounts on Parks, Museums, Movie Tickets, and Attractions
Annual Flu Shot
Paid Vacations Days
Paid Sick days
Paid holidays
HGym (available in our Los Angeles, CA & Dallas,TX office)
Rental Car Discounts, Dell Member Purchase Program