Account Representative/Digital Success Specialist-Remote-MI
About The Position
We're not just a workplace - we're a Great Place to Work certified employer! Proudly certified as a Great Place to Work, we are dedicated to creating a supportive and inclusive environment. At Sonic Healthcare USA, we emphasize teamwork and innovation. Check out our job openings and advance your career with a company that values its team members! About PathologyWatch: PathologyWatch, the dermatopathology division of Sonic Healthcare, is a leader in Digital Dermatopathology, providing innovative solutions to dermatologists across the U.S. Our mission is to enhance accuracy, affordability, and accessibility in pathology by modernizing medical diagnostics. The AR / Digital Success Specialist serves as the primary client-facing liaison, ensuring successful onboarding, ongoing support, and account growth within assigned regions. This role bridges sales and client success by providing operational support for current accounts, assisting in new client implementations, and driving adoption of digital solutions. The DSS works collaboratively with Digital Sales Consultants, Implementation Specialists, and lab partners to deliver a high-quality client experience and maintain strong relationships that promote retention and satisfaction.
Requirements
- Strong customer relationship management and communication skills.
- Knowledge of digital platforms, EMR workflows, and laboratory processes preferred.
- Ability to multitask, prioritize, and work independently in a fast-paced environment.
- Proficient in CRM systems (HubSpot preferred), communication tools, and reporting.
Responsibilities
- Client Onboarding & Implementation: Support the onboarding process for new accounts, including digital platform setup, EMR integrations, and workflow education.
- Account Management & Support: Serve as the primary resource for client inquiries, issue resolution, and ongoing digital utilization support.
- Collaboration with Sales Team: Partner with Digital Sales Consultants to maintain and grow accounts through regular communication and review meetings.
- Operational Coordination: Monitor client engagement and proactively address gaps in adoption, ensuring alignment with company workflows and systems.
- Reporting & Documentation: Maintain accurate client records in HubSpot and submit daily reports on activities, client feedback, and emerging trends.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
