Account Representative Development

Sherwin-Williams•North Hollywood, CA

About The Position

Job duties involve contact with customers, which may include minors; and access to cash and other payment methods, electronic equipment, personal information, store merchandise and other items of value, and such access may be supervised or unsupervised. The Company therefore has determined that a review of criminal history is necessary to protect the business and its operations and reputation and is necessary to protect the safety of the Company’s customers, staff, employees, vendors, contractors, and the general public. This position’s typical schedule is 40 hours per week, which may include evenings and/or weekends. This position is also eligible for bonus based on performance and subject to the terms of the Company’s applicable plans. This position may require 10% travel.

Requirements

High school diploma or comparable certification (e.g. GED).
Experience as an S-W Assistant Store Manager, Operations Manager or Store Manager or comparable non-SW sales/customer service experience.
Completed training certification for your current position, if required.
Minimum performance review rating of "3" (Standard).
Must be legally authorized to work in the country of employment without needing sponsorship for employment work visa status now or in the future.
Must be able, with or without reasonable accommodation, to retrieve material from shelves and floor stacks and lift and carry up to 50 lbs. frequently and up to 70 lbs. on occasion.
Must have a valid, unrestricted Driver’s License.
Must be at least eighteen (18) years of age.
Ability to work all scheduled hours as needed.
Employee must obtain appropriate insurance as defined by Corporate Policy.

Nice To Haves

Bachelor’s Degree in a business-related field.
Some sales experience in coatings or related fields.
Time management skills to organize daily planning and monthly activities.
Customer service skills, including problem-solving and handling customer complaints.

Responsibilities

Coordinate selling efforts to grow new and incremental sales with the Target Account list.
In-Sight! Phone Contacts.
Organize and execute targeted selling events.
Develop a strategy to grow sales & profits to customers and identify items or product categories that require specific attention in support of this strategy.
Add new accounts the Target Account list.
Collect reliable customer/territory information and estimate individual customer potential.
Handle customer complaints within lines of authority and manage process to resolution.
Identify ways to deepen the business relationship with your customers.
Determine where customer is in the overall Sales Process and what steps are necessary to move the process along.