Account Representative- Deepwater

Clariant

1d•Remote

About The Position

Clariant is currently seeking a Deepwater Account Representative to support the Oil Services segment of our Care Chemicals business unit. The Account Representative delivers expert technical service operations to oil and gas customers, ensuring safe execution of service tasks, trials, and troubleshooting in accordance with established standards. This role drives customer satisfaction by achieving performance KPIs, providing technical recommendations, and building strong customer relationships. They support business growth by capturing customer insights and opportunities, while developing and training the Technical Field Service team to maintain service excellence and promote a strong safety culture. We offer competitive compensation including salary, offshore per diem, performance bonuses, and comprehensive benefits. Join Clariant and advance your career with a company that values dedication and field excellence in the Deepwater industry! Clariant is a Swiss-based global specialty chemicals company, which is concentrated and developed in three business units: Care Chemicals, Catalysts and Adsorbents & Additives. Our purpose as a company is reflected in our tagline "Greater chemistry - between people and planet", which considers the principles of customer, innovation and people orientation, as well as a focus on creating solutions to foster sustainability in different industries by offering high-value and high-performance chemical specialties.At Clariant, we believe that diversity, equity and inclusion are essential to our success. We strive to cultivate a workplace where all employees feel welcomed, respected, supported, and valued. Our diverse workforce allows us to tap into a wealth of perspectives, experiences, and capabilities that drive innovation. We are committed to ensuring equal opportunities for professional growth and advancement across all levels of the organization, based on objective criteria and regardless of gender, gender identity, race, ethnicity, religion, protected veteran status ,age, disability, sexual orientation or other aspects of diversity in accordance with the relevant governing laws. By bringing together talented individuals with diverse backgrounds and viewpoints, we gain the agility to meet the evolving needs of our global customers and communities. Join our team to help advance our mission of fostering a culture of belonging where everyone can thrive. .Clariant Corporation is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, genetic information, sexual orientation, gender identity, disability, protected Veteran status, or any other protected class as established by law.

Requirements

Bachelor's or Master's Degree in Chemicals, Chemical Engineering, or Petroleum Engineering (OR Chemical Technician or Oil and Gas Technician certification with proven experience)
5-10 years of experience in the oil and gas field and/or laboratory
Advanced technical competency and training including advanced product and application know-how

Responsibilities

Accountable for safely executing service operations at expert level including trials in line with given standards and defined scope
Execute defined service tasks self-responsibly while adhering to given work instructions
Support the creation and improvement of work instructions
Document and report defined scope of work, conduct KPI and performance reviews with customers
Create and communicate performance reports and recommendations to customers
Troubleshoot service situations and handle objections professionally
Achieve customer satisfaction and ensure all business and service activities meet/exceed customer KPIs
Capture and share customer insights and opportunities for new projects to support organic growth
Extend customer relationships at all technical and operational levels
Ensure adherence to given standards and promote a safety culture
Ensure implementation of competency framework and on-time execution of required trainings
Onboard and train Technical Field Service team members