Account Representative - Chargebacks

U-Haul • Phoenix, AZ

30d

About The Position

Position's Primary Function: To review, research, process, and resolve Debit/Credit Card brand dispute claims. Research and process chargebacks, arbitration, or compliance cases through Payment Processors, Financial Institutions and Card Brands directly, as required. Respond to escalated inquiries from Customers, and communicate with internal and external teams regarding contracts and sales to avert potential chargeback disputes. Remain alert and informed of threats to account security, counterfeit operations, and stolen cards. Work under supervision.

Requirements

• Experience in assimilating information, analyzing facts, and developing logical conclusions using basic research and problem solving skills
• Experience in financial transaction/processing related responsibilities
• Effective member/customer service skills
• Exposure to working with all levels of staff, management, stakeholders, vendors
• Effective skill following, interpreting and

Responsibilities

• Research and review debit/credit card dispute cases in accordance with Card Brand regulations, policies and procedures
• Resolve and craft appropriate presentments for dispute cases in accordance with company and payment processor defined guidelines, using any available supplemental documentation
• Document and track arbitration and compliance cases for progress to prevent or minimize financial impact
• Work with relevant business areas to determine treatment of certain chargeback categories
• Keep relevant business areas informed of status and actions taken on chargebacks
• Identify payment process improvement opportunities related to dispute trends
• Respond to escalated email and phone inquiries from Customers, Field and Corporate teams regarding contracts, payment authorizations, settled charges, and refund exceptions
• Collaborate on and prioritize goals both individually and in a team setting
• Perform other duties as assigned

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Rental and Leasing Services
• Education Level: No Education Listed
• Number of Employees: 5,001-10,000 employees