Account Relationship Manager, Ohio–Indiana Metro

1-800-FLOWERS.COM, INC.•Jericho, NY

4h•$55,000 - $65,000•Remote

About The Position

BloomNet is seeking a passionate and driven Account Relationship Manager (ARM) to join our team and help grow and support our customer base across the floral industry. This role is ideal for someone who thrives on building strong relationships, providing exceptional service, and delivering tailored solutions that meet client needs. As an ARM, you will play a key role in supporting our florists, driving adoption of BloomNet programs, and ensuring long-term customer success.

Requirements

Bachelor’s degree or equivalent experience.
2–3 years of experience in outside sales or account management.
Demonstrated success in meeting or exceeding sales goals.
Strong consultative selling skills and a customer-first mindset.
Excellent verbal and written communication skills.
Tech-savvy with proficiency in Microsoft Office Suite and Salesforce.
Willingness to travel frequently (up to 75%).
Reliable transportation required.

Nice To Haves

Bilingual (Spanish) strongly preferred.

Responsibilities

Develop and maintain strong, long-term relationships with existing BloomNet florists.
Conduct both in-person and virtual meetings to promote and educate on BloomNet’s offerings.
Clearly communicate the value and benefits of BloomNet’s products and services.
Implement a structured follow-up process for each opportunity to drive conversions.
Manage the entire sales cycle—from initial outreach to negotiation and contract execution.
Stay current on industry trends, competitor activity, and new product features.
Leverage insights to position BloomNet competitively in the market.
Utilize CRM tools (Salesforce) to accurately track interactions, manage pipelines, and report key sales metrics.
Work closely with cross-functional teams including marketing, customer service, and product development to support client needs.
Participate in trade shows and industry events to grow brand visibility and identify new business opportunities.
Share knowledge and best practices with team members to contribute to a collaborative environment.

Benefits

Competitive compensation package with base salary and performance incentives.
Comprehensive benefits including medical, dental, vision, and 401(k).
A supportive and team-oriented culture.
Opportunity to represent a well-established, respected brand in the floral industry.
Medical, dental, vision, life and disability insurance for the associate and family (if applicable)
Flexible Spending Account
Health Savings Account
401k retirement program
Mental health resources/ Employee Assistance Program
80 hours of paid vacation time (accrued on an hourly basis)
9 paid holidays
30% employee discount across our family of brands
Potential eligibility for annual merit-based wage increase, if applicable