Account Relations Representative III

Canon U.S.A., Inc. • Melville, NY

8d • $23 - $35 • Hybrid

About The Position

Canon USA in Melville, NY is currently seeking an Account Relations Representative III (Representative, Acct Rels III). The Account Relations Representative III manages client-focused initiatives to drive growth and satisfaction in wholesale and retail sales. Oversees multiple dealer-account functions such as marketing, order and contract coordination, asset and sales support, and process improvement. Ensures compliance with policies, handles customer inquiries, and solves product issues. This position is full time and offers a hybrid work schedule requiring you to be in the office Monday, Tuesday and Wednesday and an option to work from home the remainder of the week (unless a specific business need arises requiring in office attendance on other days). Note that work schedules and office reporting requirements may change from time to time based on business needs.

Requirements

• HS Diploma, GED, or equivalent experience required, plus 2 to 4 years of related experience
• Proficient in Microsoft Excel and Google Sheets (VLOOKUP’s, Pivot Tables, formulas and functions)

Nice To Haves

• College degree in Business finance or accounting is highly preferred

Responsibilities

• Responsible for executing client-driven initiatives and ensuring operational excellence to maximize client satisfaction and growth within the BPG and Client Services divisions
• Position handles several aspects of dealer-account operations including, but not limited to, the areas of Marketing Program Coordination, System Support, Contract Coordination, Managing Sales funds, Validating Claims, Issuing Credits, Chargeback Management, Post Audit Resolution, SOP creation and Business Process Improvement and Problem Solving
• All assigned areas are performed in compliance with departmental processes and policies
• Essential Function percentages may vary based on specific channel and area of specialization
• Represents the organization to customers by providing information, responding to inquiries or troubleshooting product problems
• Level III employees have a full understanding of the job role and can apply their well-developed skill set to a range of tasks, some of which are difficult in nature
• They work under minimal supervision, though decisions are made under the close supervision of managers

Benefits

• Employee referral bonus
• Employee discounts
• “Dress for Your Day” attire program (casual is welcome, based on your job function)
• Volunteer opportunities to give back to our local community
• Swag! A Canon welcome kit and official merch you can’t get anywhere else
• Canon U.S.A., Inc. offers a competitive compensation package including medical, dental, vision, 401(k) Savings Plan, discretionary profit sharing, discretionary success sharing, educational assistance, recognition programs, vacation, and much more

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees