Account Recovery Processor

U.S. Bank • Earth City, MO

3d • $20 - $26 • Onsite

About The Position

At U.S. Bank, we’re on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we support to grow and succeed. We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive at every stage of your career. Try new things, learn new skills and discover what you excel at—all from Day One. Job Description Performs a variety of detailed document‑processing and record‑management tasks related to customer accounts, with an emphasis on thorough account analysis to determine eligibility for litigation placement. Responsibilities include reviewing account histories for required criteria, validating documentation, ensuring data accuracy, and preparing files for escalation in accordance with department guidelines and regulatory requirements. Duties may include entering new account information, updating existing account records, recording transactions, verifying completeness of supporting documents, and consolidating information from multiple systems. The role requires careful examination of account activity, payment history, and prior collection efforts to ensure accounts meet all standards before approval. Additional tasks may include providing support to the litigation and collections teams when needed, and limited customer interaction may occur when additional information is required to complete the account file.

Requirements

• High school diploma or equivalent
• Typically four or more years of clerical and customer service experience

Nice To Haves

• Thorough knowledge of products, services, terminology, procedures and systems related to assigned area
• Strong customer service skills
• Ability to manage multiple projects and deadlines simultaneously while maintaining a high level of customer service
• Ability to independently identify and resolve complex problems
• Proficient computer navigation skills using a variety of software packages including Microsoft Office applications
• Effective verbal and written communication skills

Responsibilities

• Performs a variety of detailed document‑processing and record‑management tasks related to customer accounts
• Thorough account analysis to determine eligibility for litigation placement
• Reviewing account histories for required criteria
• Validating documentation
• Ensuring data accuracy
• Preparing files for escalation in accordance with department guidelines and regulatory requirements
• Entering new account information
• Updating existing account records
• Recording transactions
• Verifying completeness of supporting documents
• Consolidating information from multiple systems
• Careful examination of account activity, payment history, and prior collection efforts to ensure accounts meet all standards before approval
• Providing support to the litigation and collections teams when needed
• Limited customer interaction may occur when additional information is required to complete the account file

Benefits

• Healthcare (medical, dental, vision)
• Basic term and optional term life insurance
• Short-term and long-term disability
• Pregnancy disability and parental leave
• 401(k) and employer-funded retirement plan
• Paid vacation (from two to five weeks depending on salary grade and tenure)
• Up to 11 paid holiday opportunities
• Adoption assistance
• Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees