Account Reconciliation Associate M-F 6:30am-3pm

Fifth Third Bank • Cincinnati, OH

1d • Onsite

About The Position

This position reports to the Account Reconciliation Manager. The incumbent is responsible for the maintenance, processing and balancing of transactions on ARP/Positive Pay accounts. Responsibilities will also include research and resolution of problems with ARP/Positive Pay accounts, daily exception reporting by prescribed deadlines, and extensive customer interaction. The role is responsible and accountable for risk by openly exchanging ideas and opinions, elevating concerns, and personally following policies and procedures as defined. The associate is accountable for always doing the right thing for customers and colleagues, and ensures that actions and behaviors drive a positive customer experience. While operating within the Bank’s risk appetite, the position achieves results by consistently identifying, assessing, managing, monitoring, and reporting risks of all types.

Requirements

• High school diploma or its equivalent.
• Two years of reconciliation and/or accounting related experience.
• Strong written and verbal communications skills with an emphasis on customer service.
• Proven analytical ability and problem solving aptitude.
• Demonstrated ability to make appropriate decisions, which expedite workflow and minimize risk.
• Ability to communicate effectively with customers and team members.
• Working knowledge of basic office applications and ability to operate software related to job.
• Ability to operate under deadlines with close attention to detail.
• Ability to work in a fast paced environment.
• Meet/exceed established department and individual performance goals.

Nice To Haves

• 10 key skills preferred.

Responsibilities

• Routinely process incoming/outgoing transactions of a complex nature.
• Some familiarity with inbound customer transmission files.
• Some familiarity with job scheduling of outbound files.
• Interact regularly with commercial clients, respond promptly and accurately to client requests, provide superior customer service.
• Ensure output meets quality standards prior to release.
• Prepare and input documentation, review for completeness and accuracy.
• Compile and/or balance data for transaction processing.
• Update and maintain appropriate files, reports and other documentation/data.
• Research and resolve situations of complex nature, which often requires interaction with a variety of internal departments i.e. Information Technology, Commercial Officers, and other operations areas.
• Exercise decision making capability within department guidelines to expedite workflow, transaction processing and minimize risk.
• Package and deliver all reconciliation related materials within established timeliness goals.
• Maintain working knowledge of regulations and compliance issues related to job function and department.
• Provides back up coverage for other staff.
• Process new account set ups, account deletions, and/or account changes as necessary.
• Escalate issues according to established chain of command.
• Meet and maintain assigned production standards and deadlines.
• Perform work in accordance with established policies and procedures.
• Assist in new employee orientation and training.
• Perform other duties as assigned.

Benefits

• Our Total Rewards include comprehensive benefits and differentiated compensation offerings to give each employee the opportunity to be their best every day.
• Our extensive benefits programs are designed to support the individual needs of our employees and their families, encompassing physical, financial, emotional and social well-being.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees